Croma — Fake promises on sms / by executive about offers on 9th anniversary

Address:	Mumbai City, Maharashtra, 410209
Website:	www.croma.com

I received an SMS that as Croma Belapur is completing 9Years, there will be offers upto Rs. 11490 on Laptops starting Rs. 22990. I visited to actually buy a Laptop as I was anyway looking for a change immediately.

However, when we reached there, we were told by an executive (name not disclosed here on public forum) that the offer amount of Rs.11490 consists of 3 items - Targus Bag worth of 4500, Printer worth of 3000 and a Laptop Kit (consisting of Mouse, Cleaning Items, Keyboard Dust Guard, USB Hub and other items) worth of 3000 and for a Laptop worth of Rs.35000 we will be able to get only two items out of these. That itself was a little frustrating but still we went ahead and started looking for a Laptop.

We spent about an hour and a half and finally chose one laptop that we wanted to purchase. Later, at the time of finalizing & going ahead with the billing, the executive said that we can pick only one item out of these 3 which was all the more frustrating as we had already wasted 1.5hour looking for a Laptop and now he went back on what he promised earlier.

We escalated to one of the Managers (name not disclosed here on public forum) and asked him for an explanation but he too didn't seem to care for the customer's grievance / time wastage and incorrect information provided by the executive. He said if there is a mistake from our end, then he is apologetic for it. However, this doesn't really make anything good for any customer.

If you don't know how to do business or keep the customer happy then please don't send out SMS's. Going back on promises or not taking care of a customer's grievance is not something that's expected from a brand associated with Tata's.