[Resolved]  Croma — Faulty laptop given

Address:

Mumbai City, Maharashtra, 400614

HI, I purchased an hp laptop (sn no.:5CD3287YKW) split x2 model which was the last piece on display and i got it at a discounted price. After some days there were issues with the laptop's mouse pad and keyboard and some battery life issues as well. The HP engineer visited my place and after around a weeks time they replaced some of the parts in my laptop. After repeated request of changing the battery they didn't change the battery and the problem of the mousepad still persists and there as hanging issues as well. without my problem being solved the complaint was closed from hp side..i was really offended and i went to CROMA electronics for help.Also my laptop was purchased on 19/12/2014 and was promised by the croma representative that the warranty is till 19/12/2017 but on th hp website the warranty details show that it is covered under warranty till 10/2016 which again is a problem.IN SHORT CROMA CHEATED ME AND THE PROBLEM TILL DATE REMAINS UNSOLVED. AFTER REPEATED VISITS NO ACTION HAS BEEN TAKEN WHICH IS FORCING ME NOW TO GO AGAINST CROMA ELECTRONICS LEGALLY..INORDER TO SELL THESE ELECTRONIC GOODS YOU GUYS GIVE FALSE PROMISES AND THIS IS COMPLETELY UNETHICAL .PLEASE GET MY LAPTOP REPLACED NOT REPAIRED ELSE I WILL BE COMPELLED TO TAKE LEGAL ACTION AGAINST CROMA . REGARDS AVNEESH SINGH BHATIA