[Resolved]  Croma — Faulty Samsung Fridge

Address:

Pune, Maharashtra, 411007

Got a Samsung double door fridge from Croma on 3th October. After switching on the fridge found that there is bulging on both sides of the fridge.

Complained to Croma and after 3-4 days Samsung support personnel came and verified it. He took pictures and asked us to get it replaced.We contacted Croma about the same. They told us to wait for samsung support to get back to us(no call from samsung service center ever).

After a month of regularly calling Samsung and Croma we got the following:-
-Croma claiming that Samsung personnel don't respond to their calls (as if Croma is a poor roadside beggar).
-Samsung telling us that Coma called them and told its a power issue (so that they can blame us and don't provide us replacement).
-on asking for Samsung service center number from support, was given a wrong number deliberately (told the representative that this is wrong number but she insisted that it is correct.).
-No fixed manager/personnel in Croma store (Every time I went to store, met a new person who gave the same [censored] answer).