Croma — Given a different product than advertised.

Address:	No.7 Priya Enterprises, KVK Nagar, selaiyur, tambaram, chennai-600073
Website:	www.dell.com ,

I have bought a dell 14 inspiron 7391 2 in 1 laptop. I started facing issues with the laptop since the first day of purchase, Chroma kept my laptop with them for a week and told they would resolve the issue of my laptop, the issue was still not resolved and they just kept postponing the service until i had to leave out of town urgently and they guaranteed me that I could get my issue resolved in any state, past 6 months chroma has been denying the promise given to me to get my money back and are also not getting the issue resolved, now they are telling that the issue cant be resolved as the laptop has been purchased for more than 6 months, even though it was chroma who was delaying the service and the sales person who cheated us telling the laptop is the same as advertised. Now chroma is asking me to go to dell for service and dell is asking me to go to chroma for service. Both of them are not agreeing to get the issue resolved satisfactorily to me, when I first communicated with dell regarding my issue they said they would resolve it and they couldn't, so I asked them to give me a DOA as asked by chroma and they denied it saying that its against the policy that they have, so does that mean that I a consumer should keep a defective product that I am not happy with just because the company policy says so. In the past 6 months I have had 5 parts replacements from dell and every time they resolve one issue another issue just comes to view, recently dell claimed that my product was not shipped with a part even though I have seen it with my own eyes and was also advertised on the product details, when the dell technician first tried to resolve the issue with my laptop by formatting it that's when I first observed the missing services but the company claimed it was not a major issue and are denying responsibility for their mistakes and also claiming that I'm lying to them. Really horrific experience for a student to buy his first laptop, I have invested more than 12 hours a month just to get my laptop issue resolved but to no end, the problems still persist.