[Resolved] Croma — Ice freezing in refrigerator | |||
I have purchased one samsung refrigerator model "samsung ref ff 394l rt39k5518s8/tl 3s" through your croma center at hadapasar, pune (Invoice no. Slf02a[protected] dated 27th march 2016, item code no. 195057). I have lodged the complaint about ince freezing 3 times till now. First time your person visited and tried to sove but problems still persists. When i lodged the complaint second time, there was no response, only there was a call but no body visited at house for resolution of the issue. Again i have lodged the complaint third time and after repeated follow up your samsung representative visited at our house and took the photographs and he also mentioned that there is a problem in this series of company's model and today this is my 8th visit for attending the for same issue and same model. Considering above, it has been felt that company is not able to resolve the issue hence request you to intervene and replace the model if this model is faulty. We are facing lot of problems due to this continuous problems, this is like mental torches. Was this information helpful? | |||
May 31, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 23, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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Hope this shall help you to handle your problem. I have also Samsung Fridge with similar issue, What I do to handle is that I put this on a switch where electricity does not remain available for 24 hour across a day and this resolve the issue. I understand Indian condition is like that only where you can't expect 24 hour electricity to your fridge (Samsung make) and if you give it give you problem of icing everywhere in fridge...