[Resolved] Croma — Incapable sales team and customer service desk | |
I made a purchase of lenovo ideapad 3 on 15-Aug-2020 by paying in full cash. I noticed that the battery wasn't lasting for 2 hours in the first week. I wrote an email to croma and they said to visit us in store to get the issue resolved. I had been to my native place and couldn't make it early. The Sales person and also the customer service desk person NEVER informed me about the Lenovo laptop Model No: 15IIL05, has battery issues, the battery backup is only 1.5 hours. which is pathetic, they asked me plug the laptop to the socket 24 X 7 and work why would i buy a laptop if i had to do so? I could work on a monitor. I hope this laptop amount will be refunded and will buy a better laptop in same or higher price. Hope the trust i have in croma will be rebuilt. Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 26, 2021 Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday
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