[Resolved]  Croma — invoice:sla[protected], purchased on:[protected] lg 55 inch defective product delivered

Address:Chennai, Tamil Nadu, 600053

Dear sir

I was billed lg 55 inch tv at croma anna nagar store and he was issued bill copy and tv will be devliver from their goodown with in 24hrs said.

And i was received lg 55 inch tv at 3.30 pm on 6-sep-2018 and 4.30pm
Lg instalation call received and lg instalation staff was reacehed at my
Home open the tv box and switch on and the screen right side bottom corner
Big puched mark inside the screen available and you should inform to the purchsed shop.
So based on the lg person instruction i was informed and replace new tv immediately but there is still pending new tv against defect prodcut.

So now i was metally upset and in this tv also i was signed loan at bajaj finance and the 1st emi also strat without new tv.

We request you to take serious action and replace new tv immediately before 10-sep-2018.
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Sep 8, 2018
Complaint marked as Resolved 
my contact No 9443661023 and Please inform to Croma Shop anna nagar and arrange delivery immediately. regards Uma Pandian
Croma customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2018
Croma Customer Care's response
Dear Uma Pandian,

We regret the inconvenience. We have highlighted your concern to the concerned department so that the necessary actions are taken. Request your patience in the interim.

Croma, Making Every Day Brighter
Verified Support
Oct 01, 2018
Croma Customer Care's response
Dear Uma Pandian,

We hope your issue has been resolved now. Please feel free to contact us in case you need any further assistance.

Croma, Making Every Day Brighter
Complaint comments 

Comments

I have purchased new AC on 28.05.2018 company volta inverter. In this AC water is leaking
Croma Customer Care's response, Sep 15, 2018
Verified Support
Dear Avinash,

We apologize for the inconvenience. Kindly help us with your contact number, email ID and invoice number at https://bit.ly/2L9ilGr so that our team can assist at the earliest.

Croma, Making Every Day Brighter
Croma Customer Care's response, Sep 18, 2018
Verified Support
Dear Avinash,

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Croma, Making Every Day Brighter

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