[Resolved] Croma — Items not delivered but sms & website status says delivered. No resolution after one week.

Tarun077

Dec 5, 2021

Address: Croma.com

Hello, during black friday sale i made order of 4 items samsung galaxy 21 plus, spigen cover, spigen screen protector and soundrevo cover at croma online store. Out of which i got delivery of soundrevo cover through BLUEDART on last sunday(28th nov) then on monday morning around 10:30 AM(29th nov) For rest of three products including the smartphone i got sms and on website status that it is delivered whereas there no contact, no otp, no delivery of it. Within few mins i had immediately complained about it by calling to croma customer care. Next day i also emailed them regarding no delivery. And i had been constantly asking them for an update but all they do is create new service requests and tell me that your issue will be escalated and resolved within next 24 hours. And now today is sunday whole week passed by but there has been no update and resolution. My whole week and time wasted also Money of around 60 thousand paid in advance but still no delivery.

On email they stopped responding. On phone call they tell to wait for never ending 24 hours. I want my phone delivery and other 2 spigen products or refund. This has been horrible experience till now. My latest service request id is SR-[protected] kindly dont create new one and resolve this one.

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Dec 6, 2021

Complaint marked as Resolved

Finally recieved my phone and other 2 items by personally going to croma store. The store guy admitted their mistake that he went out of station and the other guy in his place had updated status as delivered but parcel was with them only at store. This whole episode troubled me a lot. Time wasted, repeated calls, automatically service requests were getting closed without any update anyways finally my issue is resolved now yet to open the package. Hopefully there won't be any further issue. Thank you

Croma customer support has been notified about the posted complaint.

Dec 05, 2021

Updated by Tarun077 Again they have automatically closed the above service request id without informing and updating me anything. This is what they do automatically close service request. Really pathetic. Now i had to raise new service request
SR-[protected]

Dec 06, 2021

Updated by Tarun077 Finally recieved my phone and other 2 items by personally going to croma store. The store guy admitted their mistake that he went out of station and the other guy in his place had updated status as delivered but parcel was with them only at store.

This whole episode troubled me a lot. Time wasted, repeated calls, automatically service requests were getting closed without any update anyways finally my issue is resolved now yet to open the package. Hopefully there won't be any further issue.
Thank you

Verified Support

Dec 15, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Verified Support

Dec 15, 2021