Croma — Lack of service visit during an extended warranty

Address: Croma Vegas Mall Dwarka, No F161, F182 to F198, Vegas Mall, Block B, Plot No 6 Dwarka, Sector 14 New Delhi - 110078

We bought a 2 Ton Voltas window AC from Croma Vegas Mall Dwarka on 8 June 2023 along with a 4-year Unlimited Maintainance Zipcare plan (including unlimited service visits). After the expiry of manufacturer warranty, there has been an issue with our AC as it is not cooling. Despite numerous calls and a visit to the store and meeting the Duty Manager, we have been unable to get a service visit from Croma. Everytime we set up a complaint, we are asked to wait for a few days, and after a few days the complaint is closed automatically without any action been taken. Even emailing the people from the Escalation Matrix has not gotten any replies. We would like to get service for AC maintenance for a plan that we paid for.