[Resolved]  Croma — Led 3d panel

Address:

400089

Sir
I purchased samsung led tv model 122cm 48h6800 3d at cost rs.100, 000 from croma on 21st march 2015. On 08 sept 16 suddenly screen got disappeared and on 09th inst i had lodged complaint to samsung service center. Since then every alternate day i had reminded to service center but nobody turned from samsung service center till 30th sept, and evendate samsung service person found that the motherboard is to be replaced for which approx cost is rs.8314/ i have paid rs 3500 as advance to service provider then on 5th oct another technician came with motherboard and replaced with existing one but problem still persist then he came to conclusion that panel need to be replaced and appr cost is rs 53000 /-
This cannot be considered as a good industrial practice from a reputable manufacturer, not even from a road side manufacturer. Samsung personnel could not give any satisfactory reason on phone for such premature failure. Only saying that the life of electronic products cannot be ensured. This is a ridiculous argument in today's world where the electronic products have come of age and now very reliable as can be seen in their wide spread applications.
I expect samsung to take the issue with real earnest and do their best to rectify at the earliest at their cost else i may be unwilling proceed legal action
Thanking you
Regards,