[Resolved] Croma — Lenovo extended warranty and accidental damage protection for 2 years

rudrareddy

Oct 20, 2023

Address:

Croma warangal

Croma warangal
10 august 2023
i have purchased lenovo ideapad gaming 3 laptop along with it i have purchased extended warranty and adp for 2 years .extended warranty and adp needs to get updated in lenovo website with in 90 days from date of purchase .the croma warangal team is not updating the extended warranty its been 75 days from my purchase and several visits to the store and online complaints the store was saying the same thing will get it updated in two weeks from the day of purchase and on online complaints they were saying to kindly visit the store but store team was not at all helpful i have emailed even the lenovo customer care also regarding the issue the lenovo team were saying additional warranty issue contact the dealer from who you have purchased.
kindly get my extended warranty and adp updated

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Oct 31, 2023

Complaint marked as Resolved

complaint resolved after 85 days from date of purchase after several calls to customer care every day and several mails to croma customer care and complaint in consumer court got the issue resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2023

Croma Customer Care's response Dear customer, we request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Oct 24, 2023

Updated by rudrareddy i have talked to customer care about 35 times and also mailed the croma customercare many times but no response and issue not got resolved complaint id C[protected]