Croma — Lenovo Laptop Faulty | |||
I purchased Lenovo i3 10th generation Laptop from Croma BG Road, Blr. Soon after purchase, laptop started hanging and became very slow. On first visit to your store I was advised that due to non upgradtion of windows laptop is slow. It was informed that store doesn't have wifi, so try upgrading at home (pathetic for a TATA group Company selling IT products to not have wifi). The solution didn't work. During 2nd wave of covid, stores remained closed. Subsequently, laptop was given for repair in July 21. Inspite of removal of all data (which included softwares like CA Course ware, Anitvirus etc), laptop is still hanging and is dead slow. It appears that faulty product was been sold to me. Wrote mail on 30.07.2021 to Croma help-center and got standard apology reply to visit store again. Was this information helpful? | |||
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Croma customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Reply
Issue not resolved. Arrange for pickup and replacement of faulty product .
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