[Resolved] Croma — No installation service provided after more than a week of purchase

keshav ranganath

Oct 7, 2022

Address: bangalore

Website: croma.com and their service number 1 860 266 27662

I ordered a 564 liter hisense fridge on 30 sep 2022. it did arrive on time on 1st oct 2022. it was promised that the demo and installation will happen within 48 hours. i have been following up since and till date, no one has contacted me or arrived for installation. so the fridge is sitting idle unused. each time i call croma customer service, they say it will be done in one or two days and they close the ticket. i cannot wait indefinitely for the installation and therefore i requested the return of the fridge and refund. they register the complaint but close it without resolving it. then i call them again an the same uneventful cycle repeats. kindly help with the return and refund. i travel a lot and cannot wait around forever for the installation.

Was this information helpful?

No (0)

Yes (0)

Nov 22, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Croma Customer Care's response Hi Keshav, this is not the experience we would want you to have. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.