[Resolved] Croma — Non installation of ac

Pankaj Jorwal

Address:

New Delhi, Delhi, 110075

I purchased an ac on 31st march from croma store at soul city mall dwarka sector 13 around 07 15 pm but painfully it has not been installed till today i.E. On 5th april 2016, inspire of repeated calls and a personal visit to store by my retired father. The attitude of staff on phone and in person has been very callous and unhelpful. Kindly try to help me as soon as possible, because it's taking away my faith on a trusted brande.Please provide me a ph no so that i can call n follow up.
Regards
Dr pankaj jorwal
Aiims new delhi
[protected]

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May 21, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

zrdegree

from Delhi, Delhi

Same has happened to me, Bought an AC on 2nd and its still uninstalled. I called them thrice and every time they disconnect the call. Very Unprofessional and stupid people supporting customer's. I have given them enough business so far, but Now this must be last experience. Frustrating Experience, there is no direct no to reach those seller and there is always long queue to talk a representative who finally disconnect the Call.

Croma Customer Care's response, Apr 28, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.