[Resolved] Croma — poor customer service

Shariq Tungekar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400009

I had purchased sony led t. V. On 8.07.2017 from their phoenix market city, kurla, mumbai. I was promised delivery within 2 days. After repeated follow up the product was delivered after a week on 14.07.2017. Croma sent a wrong sms abt installation of a dombivli service who said that they dont service south mumbai region. After repeated phone calls n mails, the only reply i got was they have raised d issue and their team will call me in 10 minutes. But it was all false. The call centre could not even provide me the contact of proper service centre.

I purchased from croma bcos of tata goodwill but m shocked of their level of customer service. Still waiting for the installation.

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Aug 15, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

prramode1985

from Mumbai, Maharashtra

HELLO,

WE PURCHASED SAMSUNG LED TV 43" SUNDAY 9th July (INVOICE NUMBER - SLA[protected]
BUT WE ARE STILL WAITING FOR ITS DELIVERY.

WE ALREADY REGISTERED COMPLAINT REGARDING THIS BUT NOT GETTING PROPER RESPONSE.

Also today after almost 10 days Croma customer care saying this product is out of stock due to GST issue.

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.