[Resolved]  Croma — Poor service and ill treatment to customers

Address:

Mumbai City, Maharashtra, 400086

Hi all

On august 04th i purchased a dell laptop from croma store ghatkopar west (rcity mall) they asked to wait until installation and other process gets complete, it took them nearly three and half hour to do the same. i had told them how much ever time required kindly do it today itself so that we are not required to visit the store again. however same was not done properly and again on august 5th 2016 we had to go to resolve the issue and it took them nearly 4 hours to understand the issue which is still not resolved. i was accompanied by my wife who is expecting and in this condition she had to wait 4 hours for 2 days. the issue is still not resolved and on top it there was no one to help us except for the dell sales guy mr. pradip. the technical shop doesn't have technical guy to help and poor sales person for the last resort and on top of it shop doesn't have basic infrastructure such as secured wifi for update and installation. i was asked to switch on my hot spot connection for updates installation.

Invoice number : slf[protected]

Milan trivedi.