[Resolved] Croma — (Ref. No. Sle006ec0005764) for bajaj otg 34 l 3400 tmc ss digital | |
I placed an order ( Ref. No. SLE006EC0005764 ) for Bajaj OTG 34 L 3400TMCSS Digital on CROMA online store. I received the OTG, but I noticed the handle was damged which I reported to customer care on 08 Oct for which I was assured action in 24-48 hrs but till now I have not got any response to my concern in spite of repeated reminders. I had to take up this matter here so my concern is addressed. I got a call on 17th Oct regarding my concern and as per discussion I was assured discount since there was no spare piece for replacement. I was promised the discount amount will be credited to my account in the following week. I am still unable to see the amount credited into my account. Please update me on this. There is no response to my concern, when am I getting my refund? Let me advise for further action. Was this information helpful? | |
Nov 25, 2015 Complaint marked as Resolved They call me to my mobile for replacement of the OTG with Kenstar which I refused, I requested to retain the existing OTG since the damge was physical provied I was given additional discount on the price, a 5% discount on the price was agreed and the amount was transfered to my A/C Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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Dear kiranbhoi,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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