[Resolved] Croma Retail — Gift card complaint
Pune, Maharashtra, India
I purchased a Dell Inspiron 5558 laptop on 9/11/2015 from Croma retail Hadapsar and I received Gift card worth Rs2500 along with laptop, the validity of gift card is 3 months from date of issue according to their T&C so I activated gift card on 23/12/2015 and received confirmation message but now on 5/02/2016 and 6/02/2016 I tried using gift card to make a purchase, the Croma retail Hadapsar authorities said the card is deactivated and should have been used early to gain benefits now its useless but since card validity is expiring on 09/02/2016 how they can deactivate card before 3 months so its my request to please take some actions as its exploitation of customer.The solution which I can suggest is that either activate the card with balance of Rs 2500 or refund me or allow me to purchase any product worth Rs 2500 for free .The product details are as follows:-
Gift card no:[protected]
Complaint marked as Resolved Feb 11, 2016
After complaining I got message from croma about my request for the issue and issue resolved in 3-4 days and then they notified me about resolving issue and croma also confirmed about my issue being resolved
[Feb 06, 2016] Croma customer support has been notified about the posted complaint.
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