[Resolved] Croma Retail — Order cancelled refund not done | |||||
I have shopped from Croma online site on 14th Oct (Invoice No SLA001EC0000286 and SLA017EC0000032 both for philips headphone) and opted for store pickup the product's which was booked by me was Out of stock in the store when i went for pickup. The order was subsequently cancelled by the store itself on 22nd Oct 2015 and i was promised that the amount will be refunded to me within 15 days. Its now 18th of Nov and till now i have not got my refund i have called and mailed the croma team several times but just got the reply that the finance team is working on it and will get back within 48 hrs which has never happened. PFA is the two orders that i placed and also there cancellation email that i received. Me being a TATA group employee is very much disappointed in croma and the way they handle customer related issues. Kindly request you to take necessary action and take this forward as my mails and call to croma support are unheard. If your team needs any supporting document can also provide the same. Was this information helpful? | |||||
May 21, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||||
Comments
Dear Shreya,
Our Concerned team has share the transaction details to your registered email address .
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Our Concerned team has share the transaction details to your registered email address .
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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+91 22 6761 3600 [Support Office]
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma