[Resolved] Croma Retail — Poor Service from Croma and Electrolux | |||
I purchased an Electolux Refrigerator from Croma retail, Sadishiv Ngr, Bangalore on 25th May 2014, wide Invoice number SLF02A[protected]. The product came with 2 years product warranty and we additionally purchased 2 years extended warranty. On 8th of June 2015 the product stopped working and we fled a complaint with Croma service center (SR[protected] and SR[protected] & BOS110615FS00007). No progress till date and we are being told that they are trying to resolve between Electrolux and Croma. However, we are being harrased in the process with no service. Any help and more importantly a legal action would be highly appreciated. Extremely poor service and 0 ownership. All support professionals are making false promises of call backs but no help. Thanks Was this information helpful? | |||
May 31, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma