[Resolved] Croma Retail — Samsung galaxy j7 mobile | |||||
Hi All, I had ordered for Samsung Galaxy J7 on 25/02/2015 and the same was delivered on 26/02/2015. I have 2 complains as below: 1. I have received the invoice but it doesn't contain any IMEI no. if something happens to my phone and it's under warranty, How will you ensure that the invoice is for the same phone if IMEI no. is not mentioned on the invoice? 2. the product which is delivered to me is used one. when I switched on the phone. I can see that there are few missed calls and sms made on 20/02/2015 when the phone was not even ordered. HOW YOU CAN DELIVER THE USED PRODUCT??? I want the replacement of the product asap that too by 27th Feb 2016 at any cost. also you have to compensate this as I had opted for express delivery and paid extra money for it. let me know what can be done from my end. I am attaching the pictures of call logs & SMS alongwith the invoice. I am ready to get the replacement at my nearest store. please resolve this asap otherwise I'll be forced to go to the consumer court. Was this information helpful? | |||||
Apr 7, 2018 Complaint marked as Resolved problem is resolved. Handset is replaced with new one. Thanks for the quick service. However, the Samsung people in croma store are not much supportive as Croma store people are. Croma customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
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Dear Customer,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
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Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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+91 22 6761 3600 [Support Office]
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Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma