[Resolved]  Croma — Robotic vacuum cleaner/Issue with my return

Address:E-408, Prateek Laurel, Noida Sector - 120
Website:Croma.com

I bought this product ilife robotic vacuum cleaner last month. I am not happy with this product and raised a request to return this request. After too many follow ups with customer care, I finally got below reply from customer care

"As per the telephonic conversation with you, we are extremely sorry to inform you that the change of mind is not acceptable, the product which was order and delivered is the same from our end.

So this return request can't be considered."

I can't any see any such kind of policy on website that once a customer buy a product he/she can't place return.
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Aug 6, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Nov 11, 2020
Croma Customer Care's response
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns
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