[Resolved]  Croma — Samsung led 55f7500 3d

Address:	Mumbai City, Maharashtra, 400053
Website:	www.croma.com

Croma has given me the worst possible service that I can think of. I purchased a Samsung 55 inch 3D LED TV less than 2 years ago and was hounded by the sales guy to purchase an extended warranty which in hindsight turned out to be a good decision but nothing prepared me for this kind of heartburn. I put in a request for a claim that my TV was not working on 14th March and was visited by a Samsung mechanic who mentioned that my motherboard was not working and will be replaced in 3 to 5 days. It's been 25 days since then and after repeated follow ups with the warranty team (Claim no 198168) and the Croma Service Head named Naushad whose number was given by the warrant team and who claims that he works for Samsung nothing has happened. I feel like writing emails to Cyrus Mistry and Ratan Tata on the crappy service by its group company which is spoiling it's history of excellent service and credibility.

In case you are not able to replace my mother board then please give me a new TV or refund me the amount.

Inspite of me being a loyal customer (have purchased Blu Ray Player, Chimney, Mixer etc), i still have to go through this harassment is a shame.