[Resolved] Croma — samsung mobile phone model : j7 prime

Ravindrak72

from Tumkur, Karnataka

Website:

Tata Croma retail store

I ordered for latest model samsung j7 prime handset with features 16gb rom /3gb ram/5.5"screen / front finger print sensor and croma people have wrongly supplied samsung j7 - 700f with 16gb rom /1.5gb ram/5.5"screen which is very old version and also may be lying at the store for over 3 years. I requested for replacement with correct model or arrange reverse pick-up and refund of money.

Product was delivered on 24th july '2017 and since than i have called customer support executives of croma helpline [protected] every single day at least once from past 5 days. And this call to this customer care is std ""chargeable"' coz the toll free number of tata crome is dead / dont exist!!. And the tata crome staff don't reply to 'repeated reminder' mails too.

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May 29, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

Vivek Vishwasrao

from Mumbai, Maharashtra

Kindly refer SR[protected] for complaint details.

I am expecting refund of amount which was paid for extra warranty which is not started. before that TV amount got refunded by Samsung.

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.