[Resolved]  Croma — Sony vaio svf152c1ww laptop

Address:

Mumbai City, Maharashtra, 400079

I had purchased sony laptop 4-5 yrs before from croma store at rcity mall, ghatkopar west. while purchasing this laptop i had purchased the extended warranty from croma. after 2-3 yrs my laptop unfortunately became dead and i visited croma store rcity as my laptop was under extended warranty of croma and the laptop was accepted by the croma people after checking all the screw and body. as it was not open till that date croma accepted the laptop and given me the job sheet with 7 -10 days time for my laptop to repair after 10 days i got a call that my laptop is been done. after 2 days i visited the store to recieve the laptop and when it was handed over to me i open it and start checking the laptop there it self and when i first open the laptop the laptop was not charged and when i checked the body one screw was rusted and other one which was in the corner of the charger slot was missing and when i connected the charger the pin was not fitting properly and after some effort the charger was inserted by me and laptop started and i used it for 3-4 minutes when i disconnected the charger the laptop turned off which result in that laptop was working on charger directly and not on battery. i complaint about the problem happening and croma person was telling that the screw was not there when i first submited the laptop i argued but after long time the told that we will put it and all and asked for more time laptop was there with them for a more 10 to 12 days and when i visited the croma store after 12-15 days they told me that the laptop display was having line thats y they had returned the laptop again to the sony center to put a new display and after more 15 days they call and said that we will deliver the product at ur place next day the person came with the laptop but not charger i send him back, next day the laptop was deliver to me i checked and received the product but again one problem arise after 5-6 days the side of the missing screw which i have mentioned above is opened again and it was same as i saw it earlier at first checked but this time screw was there but had came out from it place i again visited the croma store rcity i said the croma person that the screw which sony service center have inserted had become loose but they said that hinges of the laptop is gone so u have to pay but i argued that it was not the hinges problem but it was the screw problem the argument goes on at last i asked the sony service center address(chembur, golf club) where the laptop had been deliver for the problem. and said the croma person that if the problem will be of hinges i m ready to pay but if the problem will be realted to screw it will be croma who will pay for it. and told them that i will submit this laptop directly to the sony center

And the main and the most important thing start when i visited sony service center. the person who was handling my laptop said me that when he received the laptop from the croma one screw was changed and the sony person argued with the croma person who had come to deliver the product that the one screw is changed and luckily sony person had took the photo of that screw which was the same side screw which was missing and after my complaint croma had said the sony person to put original screw but the screw which the sony person had seen while recieving the laptop first it was bigger than the origanal and inserted by the croma and the sony person had told me that due to that screw the thread of the body had been spoiled bcoz of which the screw is not fixing and leaving its place

my complaint is that the croma not having a service center of itself how it had opened my laptop and when i visited the sony after all discussion with the sony person i called up croma from there it self and the croma person is telling the sony man that the customer will pay which is not right the sony person itself is telling that the problem had occur bcoz you have put the bigger size screw. and now i, m adding the photo of the screw which was taken by the sony person when he received the laptop with the changed screw from corma

kindly take the action against the croma and they are not having any right to open the product of any customer without the permission

sony center had ordered the back body which is spoiled and it will be available as asap and i will not pay a single penny and all the expense will be given by the croma