[Resolved]  Croma Store — Problems faced by a customer during purchase of TV

Address:	Panchkula, Haryana, 134102
Website:	www.consumercare

I am approaching you to give you an insight in to the so called up market electronics store giant called "Croma". A brief on the epusode which took place a few days back at the Croma store at sector 35 Chandigarh. My father a retired Colonel from Indian Armed Forces had visited the ibid store foe upgrading their TV to a bigger size TV set.Accordingly visited the store a few days before Diwali to chose one.On scrutinising the available TV models at the sector 35 croma store at Chandigarh finally a 50 inch FHD Samsung was chosen with a price tag of around 73000/- INR.After this the reps at croma were info to which they replied that the complete amount to be deposited now and bill will be prepared against the amount but the TV Set would be made available only after 8 -10 days duration.. On this my parents told them that as the set would be made available after 10 days a booking amount be taken of Rs 2000 / and when the TV is available the same would be paid in total to which and taken tothey refused despite trying to finalize the deal. Thereafter my parents decided to purchase the TV from other samsung retailer at Panchkula..Oerall its quite disheartening to see that these electroncs stores which is the brain child of one the oldest and most reputed companies in india has such kind of functional efficasy.