[Resolved] Croma — Tablet CRXT 1131 not working | |||
I had purchased croma made tablet CRXT 1131 on date 05/08/2014 bearing invoice no SLF02A[protected] from Infiniti Retail Ltd (Proton plus mall unit no 41/42 L P Savani road, adajan Surat 395009). The touch screen of tablet stopped working and hence the same was given in croma service center (3 base associates, 10, welcome tower, near tadwadi char rasta, Rander main road, Adajan, surat 395009) on date 21/07/2014. The work order no is GJ-SUR-3BA-180 Today (4/8/2014) I inquired about my tablet repair status and it was replied by the desk person that the parts of CRXT 1131 are not available and for this reason, the tablet is unable to get repaired. The desk person also gave me no of some Mr. Imran ([protected]). The phone calls were unanswered and hence you are requested to do needful in the case on an urgent basis. My contact details are as below. Rao Maulik M Cell No : [protected] rao.[protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I dont know in which way you are improving your service standards as no one has contacted me from croma care representative. The tablet was given for repair issue on 21/07/2014. On 4/08/2014 I was informed by the service center that parts are not available and hence tablet is not repaired (that too upon personal inquiry.). On 5/08/2014 you people are telling that I will be contacted SHORTLY by Croma Care representative and till date there is no communication from your side. I am confused in what way you are defining "shortly" and "customer satisfaction" as it is 13/08/2014 today. You are requested to resolve the case and inform me when I will get back my repaired tablet from your service center, failing which, I will be compelled to go to the court of Law.
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma