[Resolved]  Croma — time taken in the aundh (pune) store post deciding on products

Address:

20, Shubhankar, Runanubandh Society, Pune, Pune, Maharashtra, 411067

Today (30th march 2019) i entered your croma aundh store at 615pm and bought 3 items (Invoice number sla[protected] dated 30.3.2019) worth inr 113, 985 for fridge, washing machine and dryer, one each. I am sure this is a high value purchase by any standards. Invoice was printed at 7.32pm

I entered the store at 615pm, decided on what i wanted to buy as 2 weeks back my wife and i had done pre-study. Products were confirmed to the sales person by 630pm. And from 630pm onwards the nightmare for me started. Sales person was going around different computer terminals, asking different people, calculating bulk discount etc - by then it was 715pm and i lost it. Only after i started shouting that the store manger (Gaikwad or someone) turned up and helped the teller to complete by invoice and my payment. There were another 2 customers in the line for small purchases who also lost their patience.

Despite being a tata group company and tcs also one of the companies, you guys really need to revamp your pos and sales handhelds. Your sales people should be given tablets to book orders on their tablets instead of running to outdated terminals with 16th century key boards. There are one has to wait. Sales people tend to waste lots o[censored]nproductive time in chatting and going around in circles.

This is not my first experience. I am a regular customer and just bought 3 ac's recently. Everytime we decide never to come to croma again but somehow we do come.

Trust me, this is the last time we came to croma for any white goods purchasing. Enough is enough.

I hope you guys take serious note of it and take action, and give me feedback. If i do not hear from you, i will be writing to bombay house and that will not be pleasant.

You guys need to understand who the customer is.

Vikram potdar
Cfo
Man truck & bus india
Volkswagen group