[Resolved]  Croma — usha room heater

Address:

122001

Purchased a room heater on 18th december
After running it for 48 hours it didn't make any change to room temperature. So i contacted croma within 2 days of purchase to get a full refund or replacement. Croma care instead sent a technician. Technician came after a week of me filing the complaint. Technician repaired a brand new product and requested me to keep it running overnight. It didn't work. So i called the technician and he told me to send invoice on whatsapp and he will escalate it further. Ten days passed no body contacted me so i contacted croma and to my surprise croma had closed the ticket without even contacting me.

Now for past 5 sahab am contacting croma and being pushed away with a promise of follow up call. This pathetic service.. I need my money back. No repairs or replacement i need my money back