[Resolved]  Croma — water dispenser top cover broken by the technician not replaced still remaining unresolved

Address:

No.5, 11th Street, Parthasarathy Nagar, Adambkkam, Adambakkam, Chennai 600088, Chennai, Tamil Nadu, 600088

My Croma Water Dispenser started leaking and I booked a complaint through toll free number,
A technician by name Jayachandran from Srishti Tech attended the service. While he was repairing the leak, I heard a big crushing noise of some plastic material. I asked him what was it and he said nothing. After 20 min.of his leaving, I found the water was again leaking and to my shiny the top cover of the water dispenser was found broken st four places. I called the technician immediately over phone and he responded that he would bring the old kid to replace that and also check the water leakage.
But the next day he didn't even attend my phone calls. After lodging various complaints through forum to Croma, a person from Voltas came and said that I had lodged service request to Coltas customer care till free number and so he could not replace.
This is the status till date.
I am frustrated if the Service Mansger's version that I lodged a complaint to Voltas, how the technician of Voltas attended the repairing of Croma.
If the technician is from Croma how he got my service request and my phone number details from Voltas Customer Csre Toll Free number. This is not only a service related issue but my privacy, and security related too.
On top of all this he collected 450 Rs. As service charges for the water leakage problem still persisting and also for breaking my water dispenser lid.
B.Sujatha