[Resolved]  Croma — whirlpool refrigerator service

Address:

500047

I have bought a whirlpool refrigerator from chroma (Vikrampuri kharkhana, hyderabad) last year and had a warranty of 1 year (Ie. Till 02 jun 2018) and extended warranty of 2 years.
I had lodged a complaint for the above said refregerator on 31 may 2017 to your customer care and have been continously calling the customer care for the status, but every time they said the have lodged a complaint request to whirlpool and technician will reach you within 3 working days. On 05 jun 2017 i got the complaint number registered from chroma to whirlpool. On calling customer care whirlpool they said the complaint had been closed because they were not able to contact the customer contact number provided by chroma and they have informed about this to chroma customer care (The croma customer care nevertold this to me) and have reopened the complaint, on 06 jun the technician came and said that the warranty has been expired and i have to pay for repair, i called chroma care and told them about the situation, they told that their senior technician have dealing with the whirlpool technician and will get in done, till 07 jun 2018 no technician came and the i again called the customer care and told to lodge a complaint for the refrigerator to be repaired atleast in extended warranty period but still (Ie. 10 jun 2018) i have not got my refrigerator repaired. This is very pathetic service experience with croma products and even want to file a complaint in consumer disputes redressal forum for cheating (While the complaint was closed by the whirlpool customer care and this was reported to croma care but the croma never told this to me instead they told the technician from whirlpool will arrive) you are requested to please forward the detials of progress (Comlpaint number of croma care, whirlpool with date which i have given from 31 may 2018) or if you want me to file rti to get these details please do me know...