[Resolved]  Croma — whirlpool washing machine invoice no: slf02a[protected] dt 1/12/14 with extended warranty from croma

Address:

New Delhi, Delhi

This is to inform you that i had purchased 1 no. Whirlpool washing machine model bl ws 7213h grp360 from tata croma rajouri garden 110027 on date 1.12.14 vide invoice no:slf02a[protected] dt 1/12/14. I had also paid for extended warranty for the fore said washing machine for the period of 2 years from 1/12/16 to 1/12/18.

Unfortunately, i had a problem with my washing machine where i was getting e1 error on the panel for which i complained to tata croma on 12/08/2018 with complaint no:bof120818ew00031. Accordingly, technician was deputed to my place for the correction of the washing machine which he attended to the first time after two days. Pressure senor was changed by him the next day, but the problem was not solved. He again visited my place after one day and informed me that the electronic panel would be changed, which i as informed would be done the very next day.

Unfortunately i am waiting till date from 12/8/18 to 22/8/18 for the panel to be changed which i am now informed is not available in the stock and would not be done before 26th or 27th august 2018 that is after 14 days.

I am really pained by the poor quality of services being provided by tata croma. It has taken too much of a time for replacement and correction of the washing machine.

And in the mean time i have to do all the washing manually which is time consuming for a working person like me.

Further more, i have also got the feedback from that had i taken whirlpool's warranty directly the part would have been changed the next day but since i have taken tata croma warranty and since who not keep the parts in ready stock therefore i am made to suffer to such a long time.

You are advised to kindly correct the machine immediately and let me tell you that i am not going to advice any other person in my friend circle to purchase anything from tata croma since after sales services provided by tata croma for third party products is very very poor. As i can see it would have been better off had i purchased the machine directly from whirlpool because whirlpool services provided by the them are prompt but because tata is an intermediary and tata does not have product i am made to suffer.

Kindly look into the matter seriously otherwise i will approach consumer court for the poor quality of services.

Thanking you

Yours faithfully
Ms. Prabhdeep kaur
E-36/10 rajouri garden
New delhi-110027
Mobile: [protected] & [protected]