[Resolved] Croma — wrong commitment of gift card expiry.

gampimkamath

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411021
Website:	www.croma.com

Hi croma,

Hi team,

Last year in exchange of a croma product i was given a gift card. When i checked now the card is showing expired.

I need to urgently purchase a emergency light and a mi band via croma.com. Can you please restore my gift card and the amount in it and confirm. I had asked for a cash in return of the product, but your store manager insisted on a gift card. That's why i expect you guys to help me out with this. [protected]@gmail.com.

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Oct 23, 2018

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2018

Croma Customer Care's response Dear Customer(gampimkamath),

Thanks for writing to us. We have escalated your concern to our team. Please be assured, an update will be shared with you soon.

Croma, Making Every Day Brighter

Verified Support

Sep 14, 2018

Croma Customer Care's response Dear Customer(gampimkamath),

We hope your concern has been resolved. Please let us know if there is anything else you need help with regarding our services.

Croma, Making Every Day Brighter