Cross Roads — 42221: (cancel contract and refund)

Address:	New Delhi, Delhi
Website:	www.crossroadshelpline.com

I am attaching below a few emails i have been writing to cross roads since last one month with a standard automated reply of 24-48 hours time to check the issue. I also made around 20-25 calls with our any success. All the company seniors are busy all the time in meetings, sutta breaks etc. Most common answer is no one is on floor right now and will arrange a call back in 15-30 mins, which never happened. Another excuse is busy in another call and will call you back in 15-30 mins which never happened. The one who picks the calls don't have any power and bosses are always busy in meeting, other calls, breaks etc. Or may be calling new customers to cheat and sell products, funny business chain you guys are running. I have serous doubt on your quality and mailbox monitoring process.

Few of the emails i sent to cross road in last one month:

Hi, last week i joined crossroads as a customer but not happy with the services and i was told that i can get the contract cancelled within 30 days and the money will be refunded to me. Please cancel the contract and refunded the money.

As discussed over the phone, i am requesting to cancel the package i took last week from crossroads for my car and bike. Please cancel and refund the money. The reasons are false commitment by the company sales guys varun or arun and inder jeet. I paid 4500 rupees through paytm. They sold a 4-year package to me by telling it's a lifetime package and now you are saying there is no such package. They also said if not satisfied the refund can be processed in 30 days and now you are saying 45-60 days, so another lie. When i asked about the details on the website they asked me to make the payment and once paid inder jeet (Phone number [protected]) would be sending one emails from crossroads i’d confirming the life time validity of the package since all information are not correctly updated on the website. Since they are crossroads employee so company has cheated on me by selling product with false information. I do not want to continue with such company and need my refund asap. Please process my refund soon and if possible take some training sessions with your sales guys about not to lie to the customers just to sell the product because in long run you will lose customers because of these false commitments by these employees. Believe me that days when i bought the package i encouraged few of my colleagues also to buy the same package but now i won't do that anymore and will ask not to join crossroads just because of the false promise by the company. I know feedback from one customer probably doesn't matter to you but please do something about your sales guys as they are denting the company image just to meet their monthly target.

Hi, i had to call and remind you that its already crossed 48 hours and did not get any reply. This is not the way to do business. I would like to know how long the concerned team will take for any action. Just mentioning 'give us sometime' is not enough. There should be definite turnaround time for every escalation. 5 days, 7days, 10 days, etc. Let me know how soon this will be resolved. I would also like you know what action you are taking about those two gentleman who sold the product with in correct commitment to me.

I want to know the update on my request, why you are not updating me on the same? Every time i call there is meeting going on and they say someone will call me after the meeting, this is happening for last 2-3 days. I am not sure you have any governance mechanic or not? Can someone please update on this?

Hi, i am still waiting for the refund, can someone let me know the status.

Why no one is getting back to me on this. It's more than 10 days and your email said 24 to 48 hours. Please cancel my policy and refund the money asap.

Is this how you monitor a mailbox and deal with your customers. Can someone help me with this if no, then please confirm so that i can see other options.

I am still waiting for the refund and your 24 to 48 hours to be completed for last 1 month. Don't you think it is funny that every mail you said 24 to 48 hours and it's around a month now and it seems nobody has any answers to my query and it's still not resolved. Do you guys even monitor the mailbox and complaints or just putting an automated message is enough? Do you guys even have any quality checks and monitor the quality of your services and customer complaints? I am still waiting for the refund and someone calling and updating me on the status. Even an email reply will work, not that automated reply.