Cross Roads — harassment and threats of rape against family members by sales staff

Address:	New Delhi, Delhi
Website:	www.crossroadshelpline.com

Dear Crossroads Team,

I am delighted to inform you that recently I was contacted by your renewal team

Number [protected]
Number [protected]

I had decided to renew your service for which i have been a customer since 2 years.
i had confirmed that i will make the payment through paytm.
But due to the weekend and office was unable to do so till today.
Your agents have been repeatedly calling me since morning .
Either you dont know how to do customer service or the only motto of your company is
to extract money from the customers.

what gives you the right to repeatedly call an individual ?
do you even know how to treat a customer?
I was informed by your staff that if i do not make the payment then it will
be deducted from his /her salary ! this is the most bizzare thing i have ever heard.
Is this how you try and convince a customer to buy your product?

Further to this when I told your team to have some decency your agent threatened with
raping my mother and wife.
WOW ! THIS is truly amazing stuff guys.
Never in my life have i spoken to some one who has given me such a threat when
he barely knows me .

I feel the company is surely destined to go bankrupt soon with this attitude as well as such people
whom you have employed are quite likely to live up to their natural criminal instincts and one day
anything is possible so you all better watch out for your safety.

It is sad that a company with such a great service idea is eventually doing all this .
This is not only a wasteful exercise for me but also a wastage of this countries precious resources
if this is the kind of business you are running.

I have seen on various customer complaint portals about the pathetic nature of your service
and how you are nothing but a sham company .

SO honestly i dont expect anything at all from you .
But mark my words, start looking for jobs you guys the day is not far when you will be needing one soon.

I hope some day some one can drag you to court and blow you apart.

Best Regards
Bhuvan Mathur
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