Crossroads — service on wheels | |||||
I got a call from sales representative about sow feature of crossroads. He was very prompt till the package was not sold to me. Sales representative told to buy package and gave time slot of next day for service at doorstep. One person came to collect money and went back. No one came on the following day at the allotted time slot and after that as well. No call came. After 1 week, i called up customer care but they told me to drop a mail to customer care mail id. For last 3 weeks i am dropping mails to customer care mail id but i am not getting any response back. Their auto reply says that i will get a revert in 24 to 48 hours. For me, it has been weeks and i have not got a single reply yet from customer care. Moreover i called up customer care at least 6 times out of which 2 times i was told that my case is escalated and i should get reply within 24 hours, i am still waiting. I am not sure if i would get the refund now. They made all false promises. Moreover the package some to me was higher in price. I got to know about it when my friend the same package for 500 rs. Less. Hope others get learnings from what i am facing currently with this company. Was this information helpful? | |||||
Crossroads customer support has been notified about the posted complaint. Verified Support Jul 22, 2017 Crossroads Customer Care's response We would like to offer our deepest apologies for the trouble you had to experience with crossroads. This situation is not ordinary and these incidents are not typical o[censored]s. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We are very sorry that this happened to you but rest assured it won’t happen again.After studying the matter, we found out that the service delay caused due to the high service volume. This is clearly a mistake at our end and we take responsibility for it. We are ready to service your vehicle or refund your money. Kindly let us know the service date you are looking for or simply you want your money back. Thanks Team Crossroads | |||||
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Cross Roads House, H.O : X -1, Okhla Industrial Area, Phase II, New Delhi, Delhi, India - 110020
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