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Crossroads Complaints & Reviews

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Last updated Dec 26, 2023
Complaints 116
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Crossroads Phone Numbers

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1800 419 0199
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+91 11 4709 0909
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Crossroads Head Office Address

Cross Roads House, H.O : X -1, Okhla Industrial Area, Phase II
New Delhi
New Delhi District
Delhi
India
110020

Crossroads reviews & complaints page 4

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N
Naren255
from Delhi, Delhi
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door step car servicing package - sow premium d1

Address:New Delhi, Delhi, 110020
Website:www.crossroadshelpline.com

I have purchased this package on 29th december, 2017 after an agreement with their sales executive (Nitin) that a door service will be done on 30th december, 2017 between 9 am - 12 pm slot.

I haven't got any response from their team so far.

I have sent them an email regarding this on 30th december to cancel this membership with immediate effect and refund the amount to my account.

I did get an...
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S
sabbythegreat
from Gurgaon, Haryana
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money taken but plan not activated after 10 days

Address:New Delhi, Delhi
Website:crossraods.com

I paid rs.2, 200/- for all india plan for two years. Neha called from crossroad from no. [protected]. I am not sure if this is her real name. He sent a field boy to collect payment, field boy gave me a sticker and card. He assured that in a day or two i will receive a sms and email regarding activation of my card. Already 12 days have passed, no sms received. Mobile of neha is not activated....
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Rajeev Bisht
from Mumbai, Maharashtra
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cancel car service membership id is 44900001191.

Address:New Delhi, Delhi
Website:crossroad

My name is rajeev bisht and i have purchased the packages for car services of rs.7079 on 24th dec’17 and vehicle nbr is dl82v1715 and membership id is [protected].

As per the executive statement, i will get service within 24hrs but when i called for the service, they don’t have available engineers for the service and giving me date for after 2 weeks and its really disappointment that i am not getting good response. When...
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Address:New Delhi, Delhi, 110052

Car number - dl8cae 5270 hyundai xcent, done car service from "rathi motors" shalimar bagh gaon. As received so many calls from cross road executive for this service, i paid inr 3500 in cash but he promised me that only castrol engine oil will be used. Allignment and balancing will also be checked.ac will also be checked. But nothing has happened like this. As per the workshop one message has to come at their end on what's app from cross...
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M
Mohak Agarwal
from Noida, Uttar Pradesh
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sales executive sold misleading plan by cheating

Address:New Delhi, Delhi, 110051
Website:www.crossroadshelpline.com

The sales representatives have been calling to me from crossroads from quite some time to sell roadside car assistance plans. This time one executive called me and offered the 4 wheeler titanium - 4 years pan india plan for rs.1000. She gave me a coupon code and after that the price of the titanium on the website was around rs.2500, then she said that website is showing the wrong price, instead you rs.1000 for one year plan on the website...
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M
Mads 1788
from Noida, Uttar Pradesh
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crossroads car helpline (worst service provider)

Crossroad helpline is worst and pathetic service provider. This is big frauds company taking customers money in name for providing pan india service and even there gps is not covering the customers location. I already have two experiences. One experience on highway that cross road assured will be covering pan india. Their customer care peopel don't know what is pan india but sell these stupid member ship....
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S
sunshan
from Delhi, Delhi
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not following the scheme told to customer

Address:110091
Website:[email protected]

This is to bring to the notice of all concerned and customers who are dealing with cross road company which is the worst company in india. There are two executives mr tarun and mr rahul who are cheating people by giving wrong information on phone and after getting the payment they are ignoring what they said. I am also one of the victims. They took my cheque and lodged into the bank although i had cancelled by deal with them as what they...
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A
Ashishnayyar
from Mohali, Punjab
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compliant for crossroad services

Address:122016
Website:www.crossroadshelpline.com

I am the victim of taking services from crossroad.
I've taken one package for lifetime road assistance and paid the full amount and in addition to that i've also taken car regular services. Assuming to get a good service in total i've paid rs 11200 without any service from the organisation

I am highly annoyed with the services provided by cross road as they have taken the amount on 11th sept by stating that service will...
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P
pitti
from New Delhi, Delhi
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regarding poor service

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I had bought membership for my four wheeler vehicle three days back but no services have been provided yet. I call to customer care for activate for membership card but long waiting i shift to direct team member who insist for this membership. After discussion she said will start your membership as soon as possible. But she simply said we launch new card so delay in process. When i call again customer care no. But every time this was busy...
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Pankaj16
from Banposh, Odisha
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false commitments made by crossroads executive

Address:New Delhi, Delhi, 110007
Website:Crossroadshelpline.com

Really dissatisfied, with all commitments made by rahul sexena of sales team. Sales team is making so many false commitment with customers which is really spoiling the name of crossroad company.

Issues faced:-
1) asked for service of my car in the next weekend (Saturday) from the payment made. But i have to wait for whole month to arrange the service at my door step.
2) i have been committed that 2 to 3 people...
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A
akndelhi
from Delhi, Delhi
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fraudulently charged money and not refunding back

Address:New Delhi, Delhi, 110020
Website:Crossroadshelpline.com

They cheated me by fraudently sold service on wheel package for rs.4000 two months ago. While confronted in their office with mr. Sanjeev, he accepted their mistake and apologised and promised me to refund the full amount rs.4000 within 45 days, which is now already over. They are not replying my several emails and not responding satisfactorily on the phone, also not transferring call to mr. Sanjeev. His email id is [protected]@crossroadshelpline.com...
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Deepti Saxena13
from Rewari, Haryana
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harassment by calling again and again

Address:New Delhi, Delhi, 110085
Website:www.consumercomplaints.in/new_complaint/?editGUID=75048eefc362db52713fa294b7dc1f9c

I want to put up this complaint after i have received end number of calls from crossroad landline and mobile numbers even after telling i don't have car now they call daily 20 times and do bad talks please remove my number from list and take action against people calling daily. I am really feed up with this car helpline and want to lodge complaint regarding the same. Please take immediate action...
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Address:110025

I have booked routine service (Oil change, filter change, air filter change etc) of my car at 50000 km. Cross roads gave me service date on 3th july 2017. On 3july they told it cant be done as they are too busy. It was very difficult for me because i got a job abroad and supposed to fly on 5th july 2017. I was suppose to sell the vehicle after the service, so i called customer care and cancelled my service and asked for refund. Customer care...
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Shruti G 87
from Vikasnagar, Uttarakhand
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unable to get answers and refund

Address:New Delhi, Delhi, 110020
Website:www.crossroadshelpline.com

I understand this is not a big issue nationwide but it matters to me. It has been 3 months since a company called crossroads in delhi asked me to pay 2500 for car servicing (Which i did) and they did not service the car, nor return the money. For 3 months they have been says please wait for two days every time i call or email. I complained at the consumer forum but they guided me to the same solution. I don't know who else to complain to....
+1 photos
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Iamdoctor
from Hyderabad, Telangana
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fraud in the name of service policy

Address:New Delhi, Delhi, 110065
Website:www.crossroadshelpline.com

I had purchased crossroads emergency breakdown service about 3 months ago. Though i never met with a vehicle breakdown during this time and have not yet availed of this service. After about a month of purchasing a policy, i started getting frantic calls from their sales team about a car service policy. I was reluctant to buy this additional policy but the sales team persuaded me by offering a low cost deal and saying that the service would...
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R
rajeev67mathur
from Delhi, Delhi
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car door step service

Address:201304

Dear cross road,

Congratulations on your pathetic service. Below is my sad story of booking and not receiving your doorstep service.

Package type: premium p1 delhi ncr
Membership id:xxxxx
Membership strart date: march 04, 2017
Membership expiry date march 03, 2018
Number of service : 1
Used /available: 0/1

I had booked your service on following dates but it is...
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S
Simran Bakshi
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund pending

Address:New Delhi, Delhi

The company failed to provide service for which i had made a pre payment of rs.3000 in december 2016.
The company is constantly delaying the refund even after constant mails and phone calls. It has already been 7 months.
The customer service is useless and are non responsive to mails sent. It is standard of any company to take 30-45 days for refund but this has crossed all limits...
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Address:New Delhi, Delhi, 110020
Website:www.crossroadshelpline.com

I had bought membership for doorstep service on 17-apr-2017 but no services have been provided yet. Booked for service thrice but no one turned up. Neither there was any call from them to inform customer. I had sent 12 mails and no reply from crossroads. Called them atleast 8-10 times but everytime they assure of getting car serviced, but only promises. Complaint no. Is 414860.
If you can't provide service then why do you fool people...
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Raghvi Bindal
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

complaint as no services provided and refund request

Address:New Delhi, Delhi, 110087
Website:www.crossroadshelpline.com

Worst services.
Sales representatives called promptly till i paid and become member. I have paid an amount of 4000+21000 in last 2 months.
But i haven't received any service yet.
For the first time, i called them when my car broked down in way. But got no response or service even after several requests.
Then i booked a service and no representative came for servicing of car as per schedule. I called them several...
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S
Shantul
from Noida, Uttar Pradesh
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service on wheels

Address:Gurgaon, Haryana, 122017
Website:www.crossroadshelpline.com

I got a call from sales representative about sow feature of crossroads. He was very prompt till the package was not sold to me. Sales representative told to buy package and gave time slot of next day for service at doorstep. One person came to collect money and went back. No one came on the following day at the allotted time slot and after that as well. No call came. After 1 week, i called up customer care but they told me to drop a mail...
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