Crossroads Complaints & Reviews

I got a call from sales representative about sow feature of crossroads. He was very prompt till the package was not sold to me. Sales representative told to buy package and gave time slot of next day for service at doorstep. One person came to collect money and went back. No one came on the following day at the allotted time slot and after that as well. No call came. After 1 week, i called up customer care but they told me to drop a mail...

I paid online rs. 8000/- on 9th jun2017 for service of my chevrolet captiva, they promised lots of things and confirmed that service will be done in next two days, after hundreds of calls and followup someone came on 18th jun with no clue what vehicle he is going to service and he carried all wrong service consumables and parts, i had no choice than to cancel the service and request for refund.
Since then, it is close to one month...

Dear sir/ma'am,

I am a lifetime member of crossroads and using their "roadside assistance" service for quite long time. Basis my past experience with crossroads and seeing their prompt services in roadside assistance i decided to buy their other service "service on wheels" while their tele-sales team called me to buy this. The main usp was "door step servicing at convenience of time".

As the service of my car...

Hi, while buying clothes from crossroads campbelltown mall a sales assistant assists me on purchasing. Her name is barbara.. My docket num096593. My complaint is about her ridiculous rude behavior. During shopping i spend about 10mints on browsing my cloths.. When i have decided the one i will buy i put one dress on a different rack without hanger.. When barbara noticed that she asked me if i want that cloth and i replied sorry no. Her face...

Crossroads executive have called me 10 times for payment of inr 3000 for car servicing and stopped taking my call as soon as i made the payment. I have been chasing them as their customer care number but everytime they say that they will reply however i haven't recived any update from them yet. Their executive told me that service will be done the very next day however now they are saying it will take 10 days to get my car serviced. I want...

Right now at 4:26 am i'm standing on the road from last 2 hours (Approx) i register my complaint at 2:33 am but no mechanic shows and even not a call from company to provide services. They are so useless fellows, they are providing false information to me when i called them, from last 1 and half hour they were saying mechanic will be there is 15 mins but no one shows until now....

I had availed doorstep car service from crossroads:
(Order # : cria[protected], subscription no:[protected],
Cvv no. : 142, transaction id : [protected], date : 15/01/2017, payment method : online, service tax no : aaecc5226hsd001, pan : aaecc5226h, product city : delhi ncr - rs 2499/-)

The entire followup i had to do. Initially they used to bug me by calling every other day to take their service and...

I have been using Crossroads as my roadside assistance service since 2014. In one of their cross selling products, after calling me innumerable times, I finally bought their Doorstep Car Service @2499 ( as sent by [protected]@crossroadshelpline.com- Order # : CRIA[protected], subscription No:[protected], CVV No. : 142, Transaction D : [protected], Date : 15/01/2017, Payment Method : Online, Service Tax No : AAECC5226HSD001, PAN : AAECC5226H,...

Team CroassRoad,

I am a regular customer and been using cross road service from past 2+ years for road side assistance. On 12th of January, around 10 am I received call from crossRoads sales team to buy "service on Wheel service" for Rs 2500 from CrossRoads. During my conversation with one of the representative of sales team, call was transferred to Mr Yogesh Sachdeva, he introduced himself as "Sr. Team Leader ( Sales )".br...

Respected sir,
I bought Crossroads hatchback service contract on 26/11/2016. Paying Rs 2500 in cash.I bought this after a salesgirl called me from number [protected].
She told me that My car will be serviced within 48hours of payment. On 28, I called crossroads helpline number, they told me that i will receive a callback, even after 48 hours, i did not received one, so i called them again on 30th, on 30th, i was told that...

Crossroads asked payment for service in advance which i paid rs 2500 for door step service on 26 oct 2016 for my car dl8cx4831 vide receipt no. 16144 dt 23 oct 2016. I am calling crossroad helpline no. 52630 from my mobile on daily basis but no call back * no one contacting for service. I am fed up & want refund of rs 2500 so that i can get service from other co. Pl arrange refund immediately....

Crossroad customer care marketing team called me 4-5 times in a day even after replying to them that i am not interesting in their product. But the marketing team adhere to track and called again and again. I have requested them to remove my contact number from their record, but in vein.

Request to take legal action on crossroad for the benefit of other consumers as well....

Fake hai y company, 16th nov 2016 i received call from this company.
Executive said that this is offer for you, you are an old customer to our company. we provide complete car services only 2499\- rs.

First i transfer the money to crossroad after that executive tele caller promises to me sunday our executive to come your home for car services.

But not received any call from this company. I'm many time...

I purchased crossroad titanium lifetime membership(supposedly their most elite membership plan - http://www.crossroadshelpline.com/packages ) of on 29-Aug. I was promised a coupons kit would be delivered in 24 hours but it has been more than 4 weeks and no kit has been delivered to me.
Also I called and emailed the headoffice and customercare multiple times and each time they gave different reasons like it's in dispatch etc. but the...

Crossroads team calls me everyday without fail multiple times to sell their lifetime services. Firstly - they are pathetic- no tsure why they expect people to buy their services. Secondly, and more importantly - we dont need their services. And we have informed them everyday about this. Yet, they do not update their systems and harass us everyday.

This is getting beyond our patience and they are totally out of control. We are...

By this post i want to warn my freinds that nowadays companies like crossroads are cheating thier customers.
I am member of crossroads services since last many years. My current membership is with vehicle no. Dl7cdxxxx. As the vehicle was more than 10 years old, i have sold this vehicle no. Dl7cdxxxx. Now i requested crossroads to register my new vehicle no. Dl8czxxxx under my membership, but they are now asking me charges for that...

I was a member of crossroads in 2015. This year when my card came up for renewal i received a call informing me of the same. I informed crossroads that i am not interested in renewal any more and they should update their records with this information. However even after repeatedly informing them of the same i have been receiving calls on a daily basis for the last two months. this is highly irritating and harassing for the customer. There...

Once i was driving with my wife on MG road, suddenly my car got breakdown. Fortunately i had a membership of cross roads. I called at their helpline number and asked for assistance. Thankfully a mechanic came with assistance. I thank cross roads....

I have car helpline service for close to 5 years however, i have experienced awful service last time. I waited for more than 1 hour for someone to help me. My car broke down and it took more than One hour 30 mins to send help. Today (12th Feb 2014) I called them and infomred that I have sold my old car and bought a new card and would like to transfer remaining service on my new car however, Customer Care Representative (Mala) who actually...

crossroads in not providing the services it promises to .. i had a bad experience as my bike got punctured in the middle of the night at 11 pm ... and after calling at the crossroads call center a guy reached late almost 1 hour later and replaced the tire tube with a new one and charged me 300 rs. for the same, and the tube lasted only for next 4 to 5 days and again the tube busted in the middle of nowhere .. and i felt cheated for getting...