D Vois — Amount not yet refunded for the transaction which was unsuccessfull

Address:	Mumbai City, Maharashtra, 400709
Website:	i-on.in/loginpage.aspx

I had payed my october month internet pay and found that one transaction which i made said unsuccessfull bu thad taken money from my account. later through other gateway (ccavenue) the payment was successfull and in the ion app only the success transaction is seen. i enquired in the ion office and said by 15 days it will be refunded and yet it is not refunded.