D-Vois Communications — immediate escalation needed

Address:

401107

I've raised following tickets: tkt3032988, tkt3063036, tkt3065649 till now and my area of residence is mira road, thane. Recently i spent 1000 rs for converting my normal cable to fiber one with modem (Provided by ion). This all was done to get the speed of 150 mbps for which i'm paying for last six months and not getting that speed. The speed i'm getting currently is 1-2mbps which is totally unacceptable especially when i'm paying good amount compared to other provider. When i tried reaching out to customer care (Supporting my locality on [protected]), they keep on neglecting my request, not showing any seriousness and professionalism. I subscribed for this service for continuity and speed of internet as it is mainly used for office works. But seems ion broadband is not fulfilling that. So if this continues for another week, i would request immediate disconnection and refund of the amount i've payed. Let me know if you have any question at below given number.