[Resolved]  D2H — Wrong recharge to the another account

Dear Team,

I want to informed you that while recharging through PAY TM website for my MONTHLY RECHAGED PACK . My Customer ID is.[protected]. So I immediately called Videocon d2h customer care. it is wrongly credited in to someone else account. I request you to kindly give credit of amount Rs. 308/- in my account immediately.

Find enclosed the screen shot of my transaction for your ready reference:

Additional information of my monthly recharge transaction:

MY CUSTOMER ID:[protected]
Customer Name: Nagendra singh
Transaction Amount: Rs. 308/-

Monthly Recharge done through PAYTM site https://paytm.com with Syndicate bank

Transaction receipt
Order no: [protected]
Operator reference no: ARMN60710082
Sunday July 19 2020
Time - 07:59pm
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2021
Complaint marked as Resolved 
d2h customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2020
d2h Customer Care's response
Dear Yash,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Verified Support
Jul 23, 2020
d2h Customer Care's response
Dear Yash,

We would like to inform you that please share your correct account details and wrong customer id.

Thanks & regards
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    d2h
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    3327
    Pending
    0
    Resolved
    1436
    d2h Phone
    +91 97 8189 7818
    +91 91 1569 1156
    d2h Address
    Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102
    View all d2h contact information