[Resolved]  Datawind Innovations — Fraudation with customers by datawind

Address:Amritsar, Punjab
Website:www.datawind.com

1. datawind 7cz was purchased from flipkart (order id - od[protected] on 15/12/2015 with one year product warranty.
2. the product showed battery problems in july 2017 and on consultation with customer care, anshinka technology, plot no. c21, 1st floor, market building, near bhabani mall, sahid nagar, bhubaneswar was recommended for service.
3. upon my first visit to anshinka technology on 01/08/2016 concerned person denied to receive the product.
4. after consultation with the area manager ranjan sahoo (m-[protected]) the service station agreed to give me a worksheet on non repair of the product.
5. immediately the concerned service station denied to give any such work sheet and suggested to come tomorrow, i. e., 02/08/2016.
6. upon visit on 02/08/2016 the service station first avoided to listen anything and after repeated request one concerned person (name not known) said the service station does not come under datawind service station.
7. On suggestion of the area manager, the tablet was deposited at KAIZEN, SAHID NAGAR, BHUBANESWAR, ODISHA, INDIA, job sheet no. KZASCOR009DWJ150.
8. On december 2016 the service station returned the product claiming they do not provide service.
9. The same was deposited again in another service station cellular universe, bhubaneswar, odisha, job sheet - CELAS-COR001BWJ013, DT. 23/1/17.
10. The area manager was contacted in May 2017 and he assured to inform me on the status of the product. Unfortunately no intimation by this date from service station or area manager.
PRAYER
1. THIS IS A SEVERE CASE OF CUSTOMER HARASSMENT.
2. Prayer for heavy penalty on datawind including the purchase cost of this product.
3. Declare datawind as a consumer harrashing company
4. prayer for prompt action on this, a petition against datawind is under consideration in High Court unless strict actions are not initiated against datawind.
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Dec 3, 2017
Complaint marked as Resolved 
The company never contacted or called related to this complaint. Strange to notice that it is marked resolved. The product is still not returned by datawind even after 15 months. This product was under warranty and Rs. 600.00 also paid for battery replacement. neither the product nor the paid amount is refunded. How this got resolved???
Datawind Innovations customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2017
Datawind Innovations Customer Care's response
Dear Customer,

“Greetings for the day - Data Wind: Committed to customer satisfaction”

We request you to please share your contact number, so that we can provide you required Information.

Alternatively you can contact on our technical support number at[protected] between hrs of (9AM to 6PM)

you can also contact us on [protected]@datawindcorp.com

Regards,
DATAWIND INNOVATION
Verified Support
Dec 04, 2017
Datawind Innovations Customer Care's response
Dear Customer,

We deeply regret for inconvenience. We have your contact details and we will get back to you shortly.

Alternatively you can contact on our technical support number at[protected] between hrs of (9AM to 6PM)

you can also contact us on [protected]@datawindcorp.com

Regards,
Datawind Innovation
Complaint comments 

Comments

Does not accept google services.Can't play games it just gets shut down.Does not support google account.Internet is not connecting.And tab just switches off in a sudden.Bought yesterday itself. Needs to be replaced.please help me as replace as soon as you can.
Regards your customer
I have purchased a MoreGmax 4G7 tabelt on 12/03/17, it worked quite well but after using it for 3 months now i face the problem of battery draining!! It's battery last hardly for 1 hour and it takes 3 hour to charge!! But now i am facing another problem the phone is not restarting and its battery is draning very fast!! Please help me!!

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