DCB Bank — account opening

Address:

Mumbai City, Maharashtra

Hello,

I had approached DCB Bank, Santacruz West, Mumbai branch on Nov 15, 2018, to open a salary account, along with the savings account form duly filled in and all the necessary documents. I had to open a salary account there as I have recently joined Lilavatibai Podar High School as a faculty.
I submitted all the documents after Miss Minal at the customer services desk verified. I was asked to go with the promise that my account shall be opened within 4-5 working days.
After two weeks, with no information from the bank, I called the branch. One executive, Hetal, tried to help me but to no avail as they had no idea what happened to my forms.
I was given a non working number to try and speak to one Ahmed.
When I tried calling Hetal again, all I got was someone picking the phone and slamming it back on the line. No response.
I then contacted customer service. An executive, Khushboo, finally spoke to the branch and had Ritesh from the Santacruz branch, call me to explain the delay.
As usual, Ritesh had no explanation to offer. Instead, he told me that Chennai had sent back the forms!
WHY WAS I NOT INFORMED EARLIER ABOUT THIS?

He asked me to WhatsApp my PAN CARd and Aadhar Card, which I did.
It has been three days since, and I have had no response from this person as well.

I need my salary to be credited by the first of the month. I have not been able to move ahead with the account opening because the executives are not interested in opening the account.
The service has been rather slack and I regret having been forced to open an account with a non-cooperative bank such as DCB.

My details are as follows:
Usha Munshi
[protected] (registered number for my account opening)
PAN: AAFPM4104Q
Aadhar No:[protected]

I would like to know if this problem can be solved asap.