DCB Bank — Home Loan Foreclosure

Address:	500017
Website:	DCB

I am a DCB customer since 2012, holding a locker, Joint Account and also availed Homeloan in 2015 for 18.5L @ 10.85. I have recently got an offer from Axis bank for 8.5% and decided to transfer my loan and approached DCB Customer care for List of Documents and Foreclosure letter.

I have received an email from Customer care stating that Mr Govardhan will be reaching me to discuss on this request, as mentioned over email I have received a call next day from Govardhan, he negotiated with me and said he would like to get my ROI revied to 9.78% if I continue with DCB Bank. Though the rate of interest is 1.28% more than what Axis is offering, I have decided to continue with DCB as I have long relationship with the bank and shared my Axis bank sanction letter which was for 8.5%.

There was no response from Govardhan after sharing my Sanction letter, when I called him he confirmed that my it will take just two days to change my ROI and same will applicable from current month. I requested him to send the confirmation to my email.

I did not get any confirmation for a week and started following up with him, every time time I call him, he gives some excuses like IT issue, my email id is not updated, server problem, met with an accident and kept of postponing. When I checked with customer care they don't have any update on this and mentioned that DCB cannot give ROI anything less than its base rate which is 10.65 and shocked to know this.

I really don't understand what is the reason behind making false promises and misguiding me all these days? I have raised a Complaint on the same and don't see any proper action taken on it. I thought of initially filing a complaint with Consumer court and Ombudsmen and then again changed my mind to bring this issue to your notice hoping for a proper action. I have all the chats history communicated with Mr. Govardhan where he kept on giving excuses and delayed.

Loan Acc # DRHLSEC00405257
DCB Executie : Govardhan (venkata.[protected]@dcbbank.com)