DCB Bank Complaints & Reviews

This complaint is particularly for mira road - (Mira bhayandar road branch)

I do not know why and how come a sales guy (G*esh) is allowed to revert to client for a query when they have customer service executives, other seniors, bom etc to reply and that too in such a rude tone. There was a task to be executed and i happen to ask the cse, as the cse was either not trained or didn't have knowledge, he asked that query to sales guy who in return replied in a very rude tone and impolite manner with half of the knowledge. Without complete knowledge, he started to explaining about the process in a very rude tone. Only when i made counter questions comparing to other branch, g*esh - the sales guy replied saying i don't know about other branch (He is based in the same branch that i was referring) but there is less staff so we cannot help you to resolve the task.

My question is does the sales guy have such a right to communicate with client with such rude behavior? When you do not know what is happening in your branch, how can you be so sure about the process?

Secondly, the branch operations manager at this branch gave explanation for the task as - i know my customers, i do not know you, it is the first time we are interacting etc.. We have less staff, i shall speak to my staff and if he gets time, he will resolve the issue, the issue will be resolved on the next day etc..

My question to bom here is - why do you do the comparison between the clients you know and the clients you don't know personally? Aren't all the clients to be treated equally? Or this could mean is - only if you give us the business here at this branch then you shall get good service and co-operation. If your accounts belong to other branch then do not expect service.

Lastly, the bom spoke to branch manager. When he came to know that the task is not related to opening an fd (Getting business for his branch) but something else, he did not seemed to be helpful as well.

None of the staff was able to give alternative solution and/after knowing the actual requirement.

The bank staff must be equipped with thorough knowledge of the process, well trained with manners and way of communication with clients, must be able to give alternative solutions to the clients after listening and understanding the actual need.

Hi i would like to bring to your kind attention that i hold an account with dcb bank and also 3 secured credit cards with them.

I have been using it for nearly 2 years and i have not made any late payments for my credit card till now and these people have not updated cibil since march 2019 and have shown that my amount is outstanding since then.

I spoke to branch manager of madhapur hitech city hyderabad branch, he asked me to call customer care and when i called customer care they say send and email was sent 20 days ago still no resolution.

Dcb bank says that they will help to improve your credit score and update cibil and attract customers and cheat them by not providing the proper service.

I need a resolution for this problem asap

Dear sir,
My name is dhruvish rana, i am from vadodara, i am a regular customer of dcb bank
As per policy i will maintain my account and also regular paid my e. M. I without any emi missing,

I have a some issues about loan part payment, your branch relationship manager are deducted huge charges without any information.

Your dcb bank branch of vadodara's employees are not helping a customer they are taking huge charges about part payment,

I was a done part payment of 50000 rs for my loan account which are continue in your bank, without any information they are deducted 6000 rupees charges now u can say that are right???

We are a poor people only myself know how i paid every e. M. I, we are work day/night to pay a loan amount, every ruppes are important for us, and your manager are deducted 6000 rs without any information, you have a no value for this cost but that's amount my home 1month accommodation are accomplished.

I will share a attachment of reschedule of loan amount check it last payment i was paid 50000 and show 44049/- rs.

Now i feel like dcb bank are doing fraud to customer and take huge charges without any information.

Kindly i want help of you your faithfully dhruvish rana

My loan account number
Drmbvad00417825
Vadodara branch

Regards
Dhruvish rana
Mb no.:- [protected]

To [protected]
The customer grievance cell,
D. C. B. Bank, hyderabad.
We, jagadamba motors, maintaining our business account bearing number[protected], our account was opened on the inauguration day of the branch (Nearly 30 years) and even today it is very active account, and is being maintained with huge balance in the account.
We are also maintaining all our family members accounts with your branch, running to the tune of few crores.
Recently, we approached your branch for opening a current account in the name of c. W. S one. We submitted all relevant papers as asked by the branch manager for the same. He promised us to open the account. After a lapse of 15 days, today when i telephoned regarding this matter, he told that opening of the account is not possible.in the mean time as and when i enquired, he used to tell some reason or the other for the delay which i felt very irrelevant.
This irritated me much. If the opening of an account is not possible, the same should have been told to us on the first day itself. When i asked about this issue, his response is very casual and he is giving the replies in an callus and adamant manner, adding fuel to the fire. I want to know the reason for this type of behaviour.
I felt very much insulted for the way he responded to me.
Hence, we are planning to move to some other bank, by closing all our accounts with you and we are welcomed by many other banks because of volume of our deposits and business.
For your information i am giving details of few of our family accounts with your branch, which are in addition to our fixed deposits (For degails, see linked accounts)
1. Jagadamba motors : [protected]
2. Ravinder kumar agarwal: [protected]
3. Umarani agarwal : [protected]
4. Deepeshkumar : [protected]
5. Deepa : [protected]
For jagadamba motors

Authorised siagnatory

Dcb atm sarvice is poor..

My account debited 3700/- but not received money!
Atm machine after displayed system error!

What happens
Where i'm going i need a money fast but problems up to date!
I need a money that time and problems with machine here what is!

Why dcb bank not upgrade his machine futures?

I hope this bank refund my money!

Hi

I am writing this because now i feel like this company don’t work with the management this is all fraudulent going on

I have never taken any single penny out of the card and now i have to pay a emi on 9 th july wtf.. And even as per the screen shot it’s shows approved amount 96500 used ant 96500 i recvd this information at 12.01 am today and i have used the also wow

And i was told by sugandha. Akram and rohit the stashfin executive that till the time i load the money i dnt have to pay any emi so why emi shown in app

Arrange a call back with solution and in written today by eod or else i will send a legal notice at your kotla mubarakpur office
On monday i will take action it’s been a month am after you guys

Rajat
[protected]

— forwarded message —
From: rajat verma
Date: sat, 1 jun 2019 at 5:57 am
Subject: re: rahat verma documents
To: khemchand. [protected]@stashfin.com

On sat, 1 jun 2019 at 5:54 am, rajat verma wrote:
Hi i have received a msg from stashfin stating loan forms amountif 92288 is approved

However as per the attachment it’s shows 96500 and shows used amount i have never used a single penny so how can the app shows used money and why the emi on 9 th july will get deducted because i was tools if i used or load money than only i ah e to pay the amount i have credit line card so kindly let me know what going on and i have save the screen shot just to show you guys
Please arrange a call back it’s not a loan it’s credit line card

On fri, 31 may 2019 at 8:58 pm, rajat verma wrote:
Hi there

I have fwd all the required doc and everything even i was told that today by 4:30 pm the money will be disbursed but nothing happen and this is the game which is being played from last two weeks

Am handy with the credit are but with no use kindly get some one to activate the card and disbursed the amount by the saturday 01/06/19 or else i will send back the card at your head office kotla mubarakpur delhi

Thanks
Rajat

On fri, 31 may 2019 at 3:13 pm, rajat verma wrote:

Dear dcb bank,
Why are you not providing the lod and pre closure? I don’t want to spoil my 5 years old relationship with dcb bank by complying in ombudsman depart and rbi, hence this internal escalation.
Please provide the reason for this delay.
I have informed about my intend to close my loan on 19th february 2019.
If there is any specific reason for this delay please let us know, so that the matter is not escalated further up.

I am also requesting officials in cc to respond to my email as i am mailing from my registered email id

Mr prasad (+[protected] has spoken to me about my intention to close the loan around 10 days back and he told me that he will come and meet me, but no body care to come ; now i have to close this and i should be helped in fast closure.

We have 2 ongoing loans from dcb bank since 2014, which we are intending to close in next 7 days from today.
By 25/2/19 we will be ready with funds to close both the loans.

Dcb bank = loan a/c = hhomane00034597
Dcb bank = loan a/c = hhomane00034833
I need :- 1) lod you have for against my loans &
2) pre closure for both the loans.

Please provide both at the earliest and oblige.
Thank you

Mayur a. Jain
[protected]

With reference to a/c no dblabho0440041 since jan 4 branch not helping for forcloser of a/c till date i have sufficient funds in my bank account and bank not closing my loan please resolve issue as soon as possible i am frustrated with your bank services and behavior so its better to close my loan for health relation for better

Regards akbar ali

Dcb bank associate named shivani panwar and sameer godara issued me a credit card by giving fault details, when asked for the same, they debited a huge amount from my account and also it is not showing in my records after asking them thousand times and writing the mails too.
For asking about the same, when i call them, they harass me and also disconnect my call on my face. After making complaints so many times, did not receive any solution.

There are some customers using their DCB Bank account to do cyber crimes around Mumbai..

I have deposited amount to their account(Contact me through mail i will send the payment details of their accounts), after that they didn't turn up with their products and not in contact with me as well.
Looks Like Bank Personnel also involved and supporting these kind of fraud activities.

How can you help me in this regard.

Thanks,
Sreedhar K

Dear,

With due respect to state that, I Alok Ku Agrawal, S/o. Late Laxman ku Agrawal of Attabira owner of Shiba Enterprises,
I have a CC A/c in Dcb Bank Attabira Branch A/c, Sir without my knowledge on Dt.5/12/18 2Lakhs and Dt.6/12/18 10Lakhs, total Rs.12Lakhs transfered to Suresh Singh of IDFC Bank holder Delhi Branch
A/c No.[protected], This is Frudly transferred.

This frudly transferred not possible without involvement of your's Bank Employee, How is this possble to any one know my Internet User Id and Password without my sharing,

Therefore Please request you to kindly take properly investigation and recovery my Amount with in 5days, neither I take legal action against DCB BANK
Police Station Fir Copy in Attachment.

Thanking You
Alok Ku Agrawal
Attabira-768027
Bargarh (Odisha)
Mob.[protected]
[protected]@rediffmail.com

Mera gandhi nagar dcb bank mein current account hai aur maine overdraft ke liye apply kiya aur bank mein baithe manager ke bataye hue sabhi document bank ko diye aur fir bank ke kuch logo ne mujhse 5900 rs ka cheque manga property ki legal valution ke liye aur maine dediya fir kuch dino ke baad bank ne mujhe mana krdiya ki ye nahin hoga aur mere 5900rs bhi nahin diye.
Aur fir koi bank ka call nahin aya aur na hi unme se koi bhi. Aur 10 din baad maine sab papers mange to vo bhi mana krdiye aur galat bolne lage

Hello,

I had approached DCB Bank, Santacruz West, Mumbai branch on Nov 15, 2018, to open a salary account, along with the savings account form duly filled in and all the necessary documents. I had to open a salary account there as I have recently joined Lilavatibai Podar High School as a faculty.
I submitted all the documents after Miss Minal at the customer services desk verified. I was asked to go with the promise that my account shall be opened within 4-5 working days.
After two weeks, with no information from the bank, I called the branch. One executive, Hetal, tried to help me but to no avail as they had no idea what happened to my forms.
I was given a non working number to try and speak to one Ahmed.
When I tried calling Hetal again, all I got was someone picking the phone and slamming it back on the line. No response.
I then contacted customer service. An executive, Khushboo, finally spoke to the branch and had Ritesh from the Santacruz branch, call me to explain the delay.
As usual, Ritesh had no explanation to offer. Instead, he told me that Chennai had sent back the forms!
WHY WAS I NOT INFORMED EARLIER ABOUT THIS?

He asked me to WhatsApp my PAN CARd and Aadhar Card, which I did.
It has been three days since, and I have had no response from this person as well.

I need my salary to be credited by the first of the month. I have not been able to move ahead with the account opening because the executives are not interested in opening the account.
The service has been rather slack and I regret having been forced to open an account with a non-cooperative bank such as DCB.

My details are as follows:
Usha Munshi
[protected] (registered number for my account opening)
PAN: AAFPM4104Q
Aadhar No:[protected]

I would like to know if this problem can be solved asap.

Dear sir/mam,

I have a c/a - [protected], with name balaji pharma with dcb bank ltd. Ghaziabad, u. P.

Bank charged the said amount with tax, as a penalty saying excess cash deposit while at the time of opening a/c, the boy named sanjay gupta with same branch said that there is no cash deposit limit.
Now he is denying from his said words, same i complained to branch manager but he also supports his employee.
Therefore i am requesting you to pls provide a goodwill discount or benefit of doubt because what happened is not right for me and the amount 17963 is very high for penalty.
Kindly look into the matter. As i am not able to continue the service with this behavior.

Regards
Manoj kumar gupta
Balaji pharma
Mob - [protected].

Dear sir/mam,

I have a c/a - [protected], with name balaji pharma with dcb bank ltd. Ghaziabad, u. P.

Bank charged rs. 18000/- with tax, as a penalty saying excess cash deposit while at the time of opening they said there is no cash deposit limit.
On other side i have also maintained minimum average balance with them then after they are misbehaving by doing these types of charges.
Kindly look into the matter as 18000/- penalty is not a small amount for me.

Thanking you

Balaji pharma
Mob - [protected]

I have taken home loan amount 500000, but bank only gave me 1.5 lakh. After this bank unable to give next installment. This is too much harrsment. Bank employee should not do like this. So finally i decided to close the loan.. Further no need loan from this bank. I'll pay the some amount which is given by bank at first installment and i want to all my original paper..

Hi,

I am writing this email in order to bring to your notice that recently we met with the fraudulent activity performed by dcb representative.

This was the first time, when we thought of associating with dcb bank, however we had following bad experience.

My grandfather mr. Bs jindel had interacted with two employees from dcb bank named vishnu sharma - [protected] and mahaveer prasad - [protected], they had collected important office document and amount of inr 5900 for processing office loan.

However they have never reverted back, neither any call or revert has been received from the bank for processing the loan.

Its my humble request to kindly look into the matter as i need such important documents and also our money back.

Appreciate immediate support in getting me back my documents and the amount paid.

Hope i will get the desired responses and support, so that i will not have to take help of other sources such as post / publishes this fraudulent activity in social medias or consumer forums.

Regards,
Vinod koranga
+91 [protected]

On behalf of bs jindel
Jindel sales and services,
Nala bazar, ajmer - 305001

I was taken a loan against property from dcb bank and paid 11 emi's without any failure after that i was asked for top up amount which is genuine and justify and i was totally eligible for that but all poor management (Sales and credit) of dcb bank not taken this matter seriously not fund me according my requirement although i was applied my file in other institution and they were sanctioned me my required amount without and problem that shows dcb bank management (Local and central) not enough mature into the industry as well not concerned about genuine requirement of client.

If these type of bank will exist into this market then banking industry will not survive although business category of indian market also loss their market share due to lack of knowledge of these type o[censored]nprofessional bankers and their supporting staff.

It's my advise to all buyers / customers who are planning to buy a product from dcb bank or going for any association with dcb bank then please stop here and should go for a other professional and established brand otherwise after getting association with dcb bank you will never succeed.

Dear sir,
I requested my housing loan foreclose letter for my loan number drmhtri00403486 on feb 2018 & customer complaint no 1774280. I want take over my loan to other bank. Mr. Karupusamy convenience me but i not accept & i want my loan closer amount letter immediately. I am very clear to take over my loan.
Yours truly, m. Sivakumar - [protected]

Sir my self Dr aman khosla... I m requseted so many times to your helpline number that the mobile number is not menakkshi natrazan number... They r calling me hundereds of time for menakshi home loan. So your coustomer is not getting sms and alert calls according home loan given by your bank... If my request is not heared by you. Than i m free for taking legal action against you for disturbing me in my busy schedule.
Sample i show what msg i get
Dear customer, thank you for payment of INR 113, 541.00 (subject to realisation) towards your DCB Loan Account HHOMCMB00055827.

Dear customer, installment of INR 113, 541.00 on your DCB Loan HHOMCMB00055827 is due on 04-Nov-2017. Please ensure that your account is adequately funded.