Deccan Chronicle — Symphony Strom Cooler 100 –I from Bajaj Electronics Jubilee Hills

Address:

Hyderabad, Andhra Pradesh

I have purchased Symphony Strom Cooler 100 –I from Bajaj Electronics Jubilee Hills, Plot # 722, Road No. 36, Pemmasani Complex, Invoice # JH/15/3265 Dated: 30-04-15 for Rs. 18, 700. The product was delivered next day, since the installation the unit is malfunctioning, pump of the cooler is not functioning properly. I have reported this twice to the showroom and twice the technician came opened three sides removed the honey comb from all sides, and fixed it again. The technician were convinced the pump is not circulating the water on all sides and the honey comb is not getting fully wet 2-3 rows on each side is dry. Both technicians the one who came on 11-May-15 and the one who visited on 9-May-15 both said they will report the matter at the office. To my surprise I received SMS today stating that the problem has been resolved successfully, when in fact no one came today. I have purchased the brand new unit, the unit is defective I lost my trust on Symphony products and now I want the company to take the unit back and refund me the cash.