Deja-Vu Trends Complaints & Reviews

I have ordered in Deja-vu Trends site on 6 th march but after not despaching item till 29 march 2014 i kept for cancallation for that order but till today i.e 17.5.2014 i have not got my refund amount to my credit card account there is no responce from customur care centre and not going any mails to customure suport telling account suspeded so please help me for my refund i have already in formed to credit card account bank about this issue so i request to u that how can i get back my account please help me my order no is[protected] amount 19400.64.on 6 march.

i had ordered for an 1tb seagate hard disk on march 9th and still i've not received it yet. i tried calling the customer care but they are not picking up the call. the product has not been shipped yet. i tried to cancell the order but they didn't cancel the order either refund my money. my order number is #[protected] and invoice number is #[protected]. i want my money back.

Hi There, This mail is with regards to an online transaction using my debit card of your bank.card no.-[protected] in the name of-Indira Samantray.The transaction was done on 24/03/2014 through EBS Payment Gateway, EBS Payment ID : 23945866 for Rs.1909.Due To Delay In Order I cancelled my order and not received my refund yet.I Shopped Through DejaVuTrends.com and think that this website is fraud.I want help from you for refund of my money.Please Help Me Or Guide Me What To Do.Hoping A Positive Consideration From Your Side. Thanking You. Regards Shekhar Samantray.

I have ordered the product of worth Rs. 5800 on feb 24 from dejavutrends.com. After two week of order I did not get the product. So asked them to refund money. The customer cares are trained in such a way to fool the people who is calling and now a days customer care also not available. Only mail support is available that to be automated. I couldn't contact those frauds. Still my money is not refunded I am posting mail by mails. From few websites I came to know many of peoples suffering this website. The website is still opened for online shopping.so please take care necessary steps to close this fraud online shopping service and get back our money.

I have made a purchase of an IT peripheral via http://dejavutrends.com/ on[protected]. Invoice #[protected] for Order #[protected] I received the mail stating that the order has been placed. But I have not received any delivery nor its status. And later on[protected] I emailed the very same support and they have asked me to wait for the delivery and assured to get it delivered in 4-5 business days.I waited for more than that and still no response from the team. I was forced to cancel the order since I have purchased a new one after a long waiting period. And later on[protected] I cancelled the order and they warned that it may take up to 14 days for refund which I was OK since there is no point in waiting for more than 2 months.Still I have not received any refund for the payment and no delivery yet. I tried to contact the customer care number but it was out of order always. I have put online complaint through their portal and I did not get any response from them. (Suupport tickets #478019 and #671129)

My name is K Ramesh Kannan, the following are my product details Order #[protected] Order Date: 2 March 2014 Items Ordered Product Name SKU Price Qty Subtotal Subtotal Rs. 7, 323.81 Shipping & Handling Rs. 0.00 Grand Total (Excl.Tax) Rs. 7, 323.81 VAT 5% (5%) Rs. 366.19 Tax Rs. 366.19 Grand Total (Incl.Tax) Rs. 7, 690.00...been more than 2 months..no reply to mails nor do they attend the calls...plz tell me what i can do now

Sir, My Name is PIYUSH KAILA, I have Ordered a SAMSUNG GRAND 2 Mobile Phone In DEJA VU TRENDS Website on 13/3/2014. I paid the Money through my Credit card. I paid Rs.19989/- ordar no.[protected] The Product was not delivered for more than a two month, so I have cancelled the Order, and I requested them to Refund my Money, but they didnot Refund my Money, DEJA VU TRENDS had cheated me, It is a Forgery, Fraud Company, That Company cheated Many No of Consumers Many Consumers Have lost their Money in this Company. So, is there any one to help me... my contect no. +91 [protected] email id : univarsal.club.[protected]@gmail.com

Sir, My Name is J.PRASAD, I have Ordered a Micromax Canvas Turbo A250 Mobile Phone In DEJA VU TRENDS Website on 19/02/2014. I paid the Money through my Debit card. I paid Rs.14, 879/-

The Product was not delivered for more than a month, so I have cancelled the Order, and I requested them to Refund my Money, but they didnot Refund my Money,

DEJA VU TRENDS had cheated me,

It is a Forgery, Fraud Company, That Company cheated Many No of Consumers
Many Consumers Have lost their Money in this Company.

So, is there any one to help me to get back my Money

MY MOBILE NO IS [protected]

www.dejavutrends.com

i have order a philips headphone of Rs.300 on dejavutrens on dated
Feb-26-2014
order id is[protected]

& today is 30 April
so i have neither yet received that product and nor getting any refund
i have already tried to contact with them but they are not giving any response so they are fraud
saying product have a low price.
and robbed the money

Therefore i request you please help to get this refund.
Thank u
I am Sheshadev
my cont.- [protected]

Dear sir, i ordered sony xperia c on 10th march from www.dejavutreds.com ...by online payment ...my order id =[protected], after waiting up to 5th April finally i canceled my order on that day, and today is 27 April up to this days i m not getting any response about refund, and they wont reply any mail..or wont pick phn.

Dear sir, i ordered sony xperia c on 10th march from www.dejavutreds.com ...by online payment ...my order id =[protected], after waiting up to 5th april finally i cancled my order on that day, and today is 27 april up to this days i m not getting any response about refund, and they wont reply any mail..or wont pick phn.

Dear sir, i purchase sony xperia c form online website (www.dejavutrends.com) on 10th march payment is done by online banking, my order ID is :[protected] after a long waiting ..finally i canceled my order on to 5th April after that they are not getting any response about refund, today is 27 April still i m not getting any response of mail or call...even i tried a call a lot but the wont pickup.

Dear Sir,
I, father of Ms Aditi singh.My daughter had payed Rs -6368/ online for purchasing of mobile vide order no[protected] DATED 10-02-14 but they nither supplied the item nor refund the money.We have apllied for refund after appx one month of order.Always they tell us for co-operation and wait for next week.The detai address of party is listed below.
Pre-Sales SupportDeja-Vu Trends Division, IBS Bespoke Solutions Private Limited
Cell:+91 [protected]Email: [protected]@dejavutrends.com
24, Apurva Estate, Makwana Lane, Andheri-Kurla Road, Andheri (East), Mumbai 400 059, India http://www.dejavutrends.com www.twitter.com/dejavutrends www.facebook.com/dejavutrends

You are requested to kindly look into matter and do needfull for refund of my money at earliest.

Thanking you

S.K.SinghF/O Aditi Singh, Dy. Supdt.(UCIL)
Type-IV-3/9, UCIL Colony, Jaduguda
Jmashedpur, Jharkhand, India, 832102.
Cell No.-[protected]

Hi, my name is Santosh Upadhyay. i have ordered a Nokia phone on line from Deja-Vu Trends on 18th Feb'14, the order number was[protected]. Since i did not get the phone on time i cancelled my order on 27th Feb'14. I was informed that the money will be credited back to my account in 7 to 10 working days. I contacted them when i did not received the money but they said due to some internal issue will not be able to provide the funds will do it in next week. and after that whenever i tried to contact them they said the same thing. Now its been almost 2 moths but they are still replying the same. the customer care number given on the site is also not correct. Would request that such fraud site should be punished and closed ASAP. Also request to assist me to get my money back from the site. My contact number is [protected] or you can e mail me on [protected]@gmail.com. also attahcing the communication done with the site below.


Ticket #571137
Ticket Status: Open
Department: Deja-Vu Trends Customer Support
Create Date: 27/02/2014 10:10 am
Name: Santosh Upadhyay
Email: [protected]@gmail.com
Phone:

Subject:Fw: Deja-Vu Trends: Invoice #[protected] for Order #[protected]

Ticket Thread
27/02/2014 10:10 am
Hi,
Please cancel the below order and refund the money.

Regards,
Santosh
Sent from BlackBerry® on Airtel

-----Original Message-----
From: Deja-Vu Trends <[protected]@dejavutrends.com>
Date: Tue, 18 Feb 2014 17:45:10
To: Santosh Upadhyay<[protected]@gmail.com>
Subject: Deja-Vu Trends: Invoice #[protected] for Order #[protected]


<http://dejavutrends.com/>

Hello, Santosh Upadhyay

Thank you for your order from Deja-Vu Trends. You can check the status of your order by logging into your account <https://dejavutrends.com/customer/account/> . If you have any questions about your order please contact us at [protected]@dejavutrends.com <mailto:[protected]@dejavutrends.com> or call us at[protected] Monday - Saturday, 10 am - 8 pm IST.

Your Invoice #[protected] for Order #[protected]


Billing Information: Payment Method:
Mr. Santosh Upadhyay
470, Adarsh Apartment
Pocket-16, Sector-3
Dwarka
New Delhi, New Delhi, 110075
India
T: [protected]
EBS Payment Gateway

Shipping Information: Shipping Method:
Mr. Santosh Upadhyay
470, Adarsh Apartment
Pocket-16, Sector-3
Dwarka
New Delhi, New Delhi, 110075
India
T: [protected] Free Shipping - Fixed

Item Sku Qty Subtotal
Nokia Lumia 520 (Black) Lumia 520-(Black) 1 Rs. 7, 103.11
Subtotal Rs. 7, 103.11
Grand Total (Excl.Tax) Rs. 7, 103.11
VAT 12.5% (12.5%)
Rs. 887.89

Tax Rs. 887.89
Grand Total (Incl.Tax) Rs. 7, 991.00


Thank you again, Deja-Vu Trends
27/02/2014 10:13 am Nagina Khan
Dear Sir,
Good Morning,

As per your conversation, I tried contacting you but there was no response so I would like to know the reason behind cancellation of your order so that we can update you about the same or else you can directly contact us on Support Service No:[protected].

Thanks
Regards,
Nagina
27/02/2014 10:21 am
I have not recevied any call from your orgnization and also tried to call more than 50 times on given number but did not recived any responce. Since you all are too busy I also can't folloup any more. As requested cancel my order and refund the money and send the confirmation in howmay days you refund the money.
27/02/2014 10:40 am Santosh Upadhyay
Hi,
I would like to know when I was call and why call is not picking up whenever I am calling. Do you guies want me to go file a case in consumer court. I need cear communication when I get my money back any why my call is not gwtting picked up since yesterday.

Regards,
Santosh Upadhyay
------Original Message------
From: Deja-Vu Trends Customer Support
To: Santosh Upadhyay
Subject: [#571137] Fw: Deja-Vu Trends: Invoice #[protected] for Order #[protected]
Sent: Feb 27, 2014 10:13 AM

27/02/2014 11:40 am Santosh Upadhyay
Why are you not confirming my cancellation request and refund date. Also want to know why call is not getting picked up?
Regards
Santosh Upadhyay
------Original Message------
From: Deja-Vu Trends Customer Support
To: Santosh Upadhyay
Subject: [#571137] Message Added
Sent: Feb 27, 2014 10:40 AM

27/02/2014 12:00 pm Santosh Upadhyay
Noting has been mentioned any comment there so there is no point of sending same e mail again and agin. Just action on my request and give me the confirmation.
Regards,
Santosh
------Original Message------
From: Deja-Vu Trends Customer Support
To: Santosh Upadhyay
Subject: [#571137] Message Added
Sent: Feb 27, 2014 11:40 AM

27/02/2014 1:50 pm Nagina Khan
Dear Sir,
Good Afternoon,

As per your telephonic conversation with Aarti we have taken your request for cancellation and kept your product on hold. Kindly wait refund process takes 7 to 10 working days, we will update you shortly.

Thanks & Regards,
Deja-vu Trends Team
18/03/2014 4:43 pm
Hi, till now I have not received the money back to my account so want to know howmuch more time would u take as its is already more passed 10 working days.
18/03/2014 5:31 pm Nagina Khan
Dear Sir,

Good Evening,

As per our telephonic conversation, I apologize for the inconvenience caused to you but would like to inform you that we had forwarded your details to higher management regarding refund so kindly wait we are trying to refund your amount by this week end.

We appreciate your time and patience

Thanks & Regards
Deja-vu Trends Team
23/03/2014 5:23 am
Hi, now second deadline given by you has been completed and still I am waiting for my reimbursement. Now you have forced me to go to consumer court. Not sure this would matter for you guies or not but I need my money back with interest now. I have never received such 3rd class service from any of the site orderd in the past.

Regard,
Santosh Upadhyay
24/03/2014 12:44 pm Nagina Khan
Dear Sir,
Good Afternoon,

As per your conversation, I apologize for the delay. We have forwarded your refund request to higher management on high priority basis. Kindly wait we will process your refund as soon as possible.

I appreciate your time and patience.

Thanks & Regards,
Deja-vu Trends Team
24/03/2014 12:58 pm
There is no space for apology now, I don't know how many people you are cheating like this and what do you mean by as soon as possible ? This is my money and I need a deadline by when you can return it. Anyhow I know there is no benifite of talking you people as you are big frauds. You will see my responce soon.
05/04/2014 3:02 pm Nagina Khan
Dear Sir,
Good Afternoon,

I would request you to please give us some time we have forwarded your concern to the relevant team and we will update you shortly.

Thanks & Regards,
Deja-vu Trends Team
18/04/2014 2:46 pm
Hi, how much more time do you need. it is 2 months now and i think this is more than sufficient time to reimburse the funds. Do you really want to give my money back or you guies does like this with every customer.

extremely frustrating experience with you site.
Post a Reply

The mobile was ordered on 25th February 2014 in the website and it was supposed to be dispatched in less than 5 working days. Inspite of several phone calls and emails, my order was not dispatched, hence cancelled the order on 22nd March 2014. The refund amount was not yet credited into my account.Every time, they keep saying the same reason- will credit soon and we need some time. I need my money to be refunded.

I ordered Norton Internet Security 2013 at www.dejavutrends.com with order #[protected] on 30-JAN-2014.I requested for cancellation of 4-FEB.Since then I called the customer service several times, they keep on saying that this matter has been transferred to their higher authorities so, please wait for some time.I request them to refund the debited amount at the earliest.

I have made the payment of Rs 6875 for a mobile phone. It got delay so I sent many mail and called customer care many times but no gain.

http://dejavutrends.com/
[protected]@dejavutrends.com or call us at[protected]

Invoice #[protected] for Order #[protected]
Date: 16 Mar 2014

Nokia Lumia 520 (Black) PRLZQ88 1 Rs. 6, 733.33
Subtotal Rs. 6, 733.33
Discount Rs. 700.00
Grand Total (Excl.Tax) Rs. 6, 033.33
Grand Total (Excl.Tax) Rs. 6, 033.33
VAT 12.5% (12.5%) Rs. 841.67
Tax Rs. 841.67
Grand Total (Incl.Tax) Rs. 6, 875.00

IBS Bespoke Solutions Private Limited,
Deja-Vu Trends Division
24, Apurva Estate, Makwana Lane,
Andheri-Kurla Road, Andheri (East),
Mumbai 400 059, India

E-mail : [protected]@dejavutrends.com

Dear concerned, We had ordered a printer Brother DCP-1511 Monochrome Multi-Function Laser printer on 3rd March and it is more than 1.5 months and they have yet not delivered. We call them they say they have backlog to complete and will send it after a week. It has been more than 5 weeks and no delivery. We fear it is a hoax company and have taken our money. Please help us. Regards, Malay Shah

my complaint against DEJA-VU TRENDS (dejavutrends.com) I ordered a HP V218g 16GB Pen Drive on 21 Febrauary 2014 by DEJA-VU TRENDS (dejavutrends.com). My order number is 10001145. Product Still not delivered. many time i mail to them they are not given positive reply. their complaint ticket no. are 476408, 897201 and 206151. they are fraud and many customer are victom of this fraud company. Please take nessessary acttion against them

Order Date Ship To Order Total Status [protected] 22/03/2014 Mr. Asif Nadaf Rs. 7, 182.00 Processing My order is not dispatched 2 week gone. payment is fully deposite in accout but order still pendiing [protected][protected][protected] Customer care said : [protected][protected][protected] Dear Sir, Good Afternoon, I appreciate your time and patience. As per my records you have order for Canon PIXMA - MP 287 Multifunction Inkjet Printer, I like to inform you that it will be shipped in 7 to 10 business working days in that Saturday and Sunday is not included and we will update you with your product tracking details in your given mail Id on the day product will be shipped. So request you to kindly wait it will be shipped soon. Thanks & Regards, Sam