[Resolved] Delhi Metro — Defective Metro card purchased from Rohini East Metro Station

winbhatia2

from Delhi, Delhi

Address:

New Delhi, Delhi

My old card 20295035 was not supportive on AVM because of which I purchased a new Metro card no.54908077 on[protected] from Rohini East Metro Station.
From day one[protected] the card no.54908077 is defective and create problems in entry gate and exit gates.
For the last 15 days I was complaining at customer care centre of Rohini East Metro Station.
The Customer care Deptt. staff of Rohini East metro station issued me receipt no.020982 against my card no.54908077 which he later taken back from me and refused to return the security money and balance.
He said that the new card no. 54908077 is defective and comes under damaged category and for that all my security money will be confiscated by Delhi Metro.
I need to know as to why you are distributing Defective metro cards which create problems to consumers from day one ??

I want a replacement to the defective card which is issued to me 19 days back by Delhi metro and why you are confiscating the security amount of card if the problem is from your side??

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Aug 13, 2020

Complaint marked as Resolved

Delhi Metro customer support has been notified about the posted complaint.

Jan 07, 2014

winbhatia's response metro staff at customer care Rohini easty station refused to resolve any matter..now what to do and whom to contact next in the line..

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Comments

winbhatia

from Jammu, Jammu and Kashmir

delhi metro complaint is still pending ... even after one weel of waiting no resolution provided so far.

winbhatia

from Jammu, Jammu and Kashmir

Dear Sir/Madam

Today at 8:20 a.m I boarded a metro train from Rohini East Station
for Rithala Metro Station for filing a complaint regarding defective
metro card no. 54908077 .A metro guard was peeping inside metro and I
asked him the place where I could contact the person for complaints
and the guard took me to a room in downstairs with some other
passengers .
When I reached to your department clerk in that room the guard left
the place and I was compelled to pay a fine of RS. 50 in the name of
Return Journey.
I need to know my fault .Is there any place where I can register complaint?
My previous complaint is not resolved and now you have given me
another reason to file complaint.

If I am not getting resolution to my complaint related to defective
metro card no. 54908077 at one metro station then I have every right
to complain the same at other metro station.
But here in my case Rithala metro staff did not take my complaint for
defective metro card no. 54908077 with the reason that the card will
be replaced at the same station from where it was purchased .Moreover
they issued me Penalty receipt in the name of return journey.
Your official in recording/observation room misbehaved with me by
calling me names.Your staff at Rithala metro station
recording/observation room refused to tell his name so that I may not
be able to file a complaint against him.
He was speaking in haryanvi accent .
Please investigate the case and return the amount of Metro defective
card no. 54908077 and this penalty amount of Rs. 50 which is fined in
the name of sending to Jail...
copy of penalty receipt no.110999 dated[protected]today) is attached
for your kind consideration.

Regards
Vineet Bhatia
Rohini Sector 8
mobile:[protected]

On 1/23/14, [protected]@delhimetrorail.com <[protected]@delhimetrorail.com> wrote:
>
> Dear Mr. Bhatia,
>
> This is with reference to your email dated 21.01.2014 regarding
> defective metro card. In this regard this is to inform you that
> the same has been forwarded to Mr. Yogesh Kumar, Public
> Complaint Officer /Delhi Metro for necessary action . You may
> contact him at (M)[protected].
>
>
> Regards
> Sushma Gaur
> DGM/CC
> DMRC
>
>
>