Delhi Metro — Financial Loss

Address:

New Delhi, Delhi

Accident: On 11th August, 2015 @19:12, I went to customer care block at Sultanpur Metro station. I asked Nitish Rai (customer care executive) to recharge my card with Rs. 200/- and gave him Rs. 500/- cash note., then I gave him another metro card for cancellation, during this process he forgot to return me balance Rs. 300/- and the receipt of the transaction of Rs. 200 done. He just returned me my both cards and not the money. In-fact, I also forget to take my balance back at that time. When I reached home late night and took my wallet to take my Cr. Card, then I noticed that I forget to take the balance amount along with the receipt at the metro station and neither the customer support executive Nitish Rai has returned that amount to me. No Customer Care Support: Next day I went back to Sultanpur metro station to take my balance amount back, but nobody cooperated with me there. Neither Executive not the on duty station master/manager. In-fact they started blaming me and refuse to cooperate. They replied "our yesterday's balance got matched, so we don't have your cash", I said that why don't you check your cctv footage, because I'm sure that Nitish forgot to return the cash to me that time and now he is lying. They then refused to check their cctv footage because according to them their was some technical issue at that time, and asked me to come on next day. I lodged a complaint in complaint book when nobody is helping me in anyway. My complaint receipt no. is 14399. Next day i.e. today Sultanpur station manager called me up, trying to convince me on the part that it is 100% fault on my part not on Nitish's part and favours him and disconnected my call without listening to me. In the noon time I again went to Sultanpur metro station to see the Station Manager, then there also he along with other staff forced me to accept that it is my fault and Nitish didn't did anything wrong. when again I ask them to show me the video footage, then again they refused to show me that stating "we can't show you video footage, it is not authorized", also Station Manager said "I know Nitish I'll trust him, I dont know you why should I trust you". Then I came back after loosing the argument on the second day also. My Questions: 1. Is it not the responsibility of Nitish to return me the balance 300/- and the recharge receipt? 2. Why the customer support center didn't support the customers? 3. Why the station master refused to show me the cctv footage of mine of that particular time interval? 4. Nitish forgot me to return the balance and also the receipt, that means it was there, but in night he was saying that the balance got matched there was no excess amount left. So my question is, where the balance 300/- go? where was the loop hole in the process? If he didn't gave me but metro balance got matched, then where did the balance went by himself? 5. Why the Station manager is not a cooperative person? why he himself presumes that Nitish is right and I'm wrong? 6. If I want to see the cctv footage of the interval 19:10 to 19:20 of 11th August why can't I see that? As I want to prove my part then why station manager is refusing for this? 7. When will you fill the respectful station manager designation with a neutral and cooperative person? 8. When will I get my balance 300/- back. Please do check the cctv footages carefully to know the truth, as I can assure you that, Nitish forgot to return the balance 300/- along with the receipt of 200 recharge that time, but now he is refusing on that part. Hope my problem will get resolved soon! Regards Sammohan Mathodia [protected]