[Resolved]  Delhi Metro — penalty receipt no.110999 dated[protected]

Address:

New Delhi, Delhi

Dear Sir/Madam

Today at 8:20 a.m I boarded a metro train from Rohini East Station
for Rithala Metro Station for filing a complaint regarding defective
metro card no. 54908077 .A metro guard was peeping inside metro and I
asked him the place where I could contact the person for complaints
and the guard took me to a room in downstairs with some other
passengers .
When I reached to your department clerk in that room the guard left
the place and I was compelled to pay a fine of RS. 50 in the name of
Return Journey.
I need to know my fault .Is there any place where I can register complaint?
My previous complaint is not resolved and now you have given me
another reason to file complaint.

If I am not getting resolution to my complaint related to defective
metro card no. 54908077 at one metro station then I have every right
to complain the same at other metro station.
But here in my case Rithala metro staff did not take my complaint for
defective metro card no. 54908077 with the reason that the card will
be replaced at the same station from where it was purchased .Moreover
they issued me Penalty receipt in the name of return journey.
Your official in recording/observation room misbehaved with me by
calling me names.Your staff at Rithala metro station
recording/observation room refused to tell his name so that I may not
be able to file a complaint against him.
He was speaking in haryanvi accent .
Please investigate the case and return the amount of Metro defective
card no. 54908077 and this penalty amount of Rs. 50 which is fined in
the name of sending to Jail...
copy of penalty receipt no.110999 dated[protected]today) is attached
for your kind consideration.

Regards
Vineet Bhatia
Rohini Sector 8
mobile:[protected]

On 1/23/14, [protected]@delhimetrorail.com <[protected]@delhimetrorail.com> wrote:
>
> Dear Mr. Bhatia,
>
> This is with reference to your email dated 21.01.2014 regarding
> defective metro card. In this regard this is to inform you that
> the same has been forwarded to Mr. Yogesh Kumar, Public
> Complaint Officer /Delhi Metro for necessary action . You may
> contact him at (M)[protected].
>
>
> Regards
> Sushma Gaur
> DGM/CC
> DMRC
>
>
>